HUMAN RESOURCES MANAGER

Job Details

Essential Job Functions:

• Responsible for assisting Employees in resolving work related and/or personnel problems by communicating with appropriate members of management and utilizing outside support groups.
• Exhibits strong knowledge of Company policies and procedures as they relate to employee rights and interprets as such, to management and employees.
• Provides information regarding the Company Employee Assistance Program (EAP), referring employees as necessary.
• Partners with the Sr. Risk, Claims and Employee Relations Manager for workplace investigations into any alleged Employee Harassment claims under the direction of the HR Leadership.  Ensures a documented, complete investigation for all cases.
• Keeps HR Leadership team updated, of problems and concerns of Employees and gives recommendations in resolving problems.
• Develops, improves, maintains and coordinates required and optional employee training and development programs and materials. Assess training needs of all departments.
• Facilitates instructor-led online and on the job training programs.
• Evaluates and updates the New Hire Orientation and on-boarding process as needed.  Works with the HR Recruitment Specialist to ensure an effectively run orientation program.
• Coordinates scheduling for training facility rooms/locations.
• Maintains general knowledge of department functions and job descriptions and communicates with all departments.
• Maintains general knowledge of current Pennsylvania Gaming Control Board (PGCB) Regulations and current policies and procedures of Mount Airy Casino Resort as related to training and development requirements of all positions.
• Works closely with department managers conducting need assessments and making appropriate recommendations. Develops and provides resources to address department labor needs.
• Research compensation standards set by industry and governing bodies in order to create salary structures and administer employee benefits
• Creating recruitment plans, interview schedules and evaluation standards in accordance with HR methodologies and labor laws
• Researches, develops, recommends, and executes creative strategies to foster the organization’s diversity goals.
• Oversees the processing of terminations in a timely manner to ensure policy compliance and prompt communication among all Mount Airy Resort Casino departments.
• Conducts exit interviews and collects data for analysis for use in retention and training programs.
• Partners with the Sr. Risk, Claims and Employee Relations Manager to ensure unemployment claims paperwork is processed and submitted in an appropriate manner.
• Acts as a consultant for Recruitment to assist in effective processes.
• Performs other duties as deemed necessary by the HR Leadership.
• Acts as back-up to the HR Leadership, as designated, when unavailable.
• Participates, tracks and assists HR Leadership in the implementation of companywide training programs.
• In consultation with the HR Leadership, plans and develops employee incentive programs.

Essential Requirements:

• Four-year degree in Business Administration, Human Resources or related field preferred with five (5) years minimum progressive experience in Human Resource administration.
• Must be a minimum of 18 years of age or older upon employment.
• Must be able to perform each of the essential functions and responsibilities satisfactorily.
• Works as a team in unison with all members of the HR staff in order to ensure an efficiently organized and operated department.
• Knowledge of local jurisdiction gaming laws (federal, state, etc.) and regulations as well as company internal controls, Policies and Procedures.
• Strong organizational and leadership qualities, interpersonal skills, and dedicated commitment to excellence in addition to the ability to prioritize multiple tasks in a fast-paced environment.
• Must have the ability to deal effectively and interact well with the employees throughout all levels of the Mount Airy Resort Casino.
• Ability to read and interpret documents such as safety rules, operating and maintenance instruction, and procedure manuals. 
• Must be able to be approved for and maintain a valid gaming license as required by the Pennsylvania Gaming Control Board
• Ability to act with integrity, professionalism, and confidentiality.
• Proficient with Microsoft Office Suite and knowledge of or the ability to quickly learn internal HRIS and talent management systems.
• Strong verbal and written communication skills.
• Strong analytical and problem-solving skills; ability to define problems, collects data, establishes facts, and draws valid conclusions.
• Excellent time management skills and proven ability to meet deadlines.
• SHRM-CP, SHRM-SCP, or SPHR certification is preferred.
• Flexible to work any scheduled shifts and/or days, including weekends and holidays when necessary.

ADA Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Must be able to stand, walk, and move through all areas of the casino.
• Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees, and members of the business community in all situations.
• Adequate manual dexterity to operate office equipment and engage in light lifting.

Other Skills/Abilities:

• Must be able to read, write, speak and understand English. Must be able to respond to visual and aural cues.
• Must have working ability with Microsoft Word, Excel and Outlook.
• Must be able to work nights, weekends and holidays as required with occasional travel.
• Employment is contingent upon a favorable outcome of a background investigation and drug screening.

The Mount Airy Resort Casino is committed to achieving full equal opportunity without discrimination based on race, religion, color, sex, national origin, politics, marital status, physical disability, age, or sexual orientation. We welcome the strength of diversity in our workforce.