What are the responsibilities and job description for the HOUSEKEEPING DISPATCHER position at MOUNT AIRY CASINO RESORT?
Position Overview:
The Housekeeping Dispatcher is responsible for handling telephone inquiries and requests for services, ensuring superior service to all patrons and guests of the Hotel/Casino. The Housekeeping Dispatcher will conform to all Housekeeping standards. All duties are to be performed within the guidelines of the Mount Airy Casino Resort policies and procedures, Internal Control standards and Pennsylvania Gaming Control Board regulations.
Essential Job Functions:
- Promotes positive guest, employee and public relations at all times.
- Responsible for the quality, consistency and presentation of all products and services.
- Handles and responds to telephone inquiries and requests for department services. Dispatches all requests promptly and appropriately.
- Prepares documents and provides office support.
- Ensures prompt communications with supervision relaying all guest and employee concerns.
- Coordinates and communicates with related areas to ensure effective guest and internal service.
- Assists in other projects and handles job tasks as deemed appropriate.
- Meets attendance guidelines and adheres to regulatory, departmental and company policies.
Essential Job Requirements:
- Must be able to perform each of the essential functions and responsibilities satisfactorily.
- Must be a minimum 18 years of age or older upon employment.
- High School Diploma or equivalent required.
- One year of Hospitality/Housekeeping dispatch experience preferred.
- Possesses excellent customer service and communication skills.
- Possesses strong interpersonal qualities.
- Flexible to work any scheduled shifts and/or days, including weekends and holidays.
- Ability to perform basic calculations.
- Must be able to be approved for and maintain a valid Pennsylvania Gaming License, if necessary.
ADA Requirements:
The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described are representative of those an employee encounters while performing the essentials functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential functions.
- Must be able to stand, walk and move through all property areas. Must be able to stand or sit for long periods.
- Maintain physical stamina and proper mental state of mind to work under pressure in a fast paced environment and effectively deal with guests, management, employees and members of the business community.
- Adequate manual dexterity, including hand and wrist movement to operate office equipment and perform light lifting.
Other Skills/Abilities:
- Must be able to handle exposure to areas where smoking is permitted.
- Must be able to handle exposure to cleaning chemicals.
- Must be able to read labels.
- Must be able to speak, read, write and understand English. Must have oral and aural acuity and ability to respond to cues.
Employment is contingent upon a favorable outcome of a background investigation and drug screening.
The Mount Airy Casino Resort is committed to achieving full equal opportunity without discrimination based on race, religion, color, sex, national origin, politics, marital status, physical disability, age or sexual orientation.
Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing need of the organization.