What are the responsibilities and job description for the CREDIT CLERK position at MOUNT AIRY CASINO RESORT?
Position Overview:
The Credit Clerk is responsible for coordinating and maintaining all paperwork necessary to establish credit for guests under the direction of the Credit Executive and the Credit Manager in compliance with established MACR policy and procedure, objectives, goals and PA Gaming Control Board regulations.
Essential Job Functions:
- Processes applications of customers applying for credit.
- Requests credit reference and back reports associated with the issuance of credit and filing.
- Maintains customer credit files and handles customer correspondence.
- Responsible for gathering and recording data conductive to the approval of casino credit on individual credit applications.
- Communicates with Central Credit and other properties regarding credit applications.
- Makes credit reference inquiries, accept and process telephone applications, and forward to individuals authorized to approve credit along with proper completion of all related documents.
- Pulls credit reports from the Credit Bureau, and attaches report to credit application.
- Posts returned checks and paid accounts to designated finance function.
- Establishes guests in the Central Credit system.
- Enters information on approved credit accounts using applicable casino systems.
- Assists cashiers with any credit-related problems.
- Accepts credit applications over the phone or by mail.
- Files credit applications in departmental filing cabinet.
- Assists with various departmental needs (i.e. calling banks to verify cashier checks, obtaining bank ratings on applicants, etc.).
- Answers the phone; assists guests with any credit-related problems; provides information to designated finance function as needed.
- Ensures accuracy in cashing checks and entering information into computer system.
- Held accountable, to a high degree, for the accuracy and thoroughness of departmental records and reports.
- Knowledge of local jurisdiction gaming laws (federal, state, etc.) and attendant regulations as well as company internal controls, policies and procedures.
- Promotes positive guest relations providing an enjoyable gaming experience
- Attends all necessary meetings.
- Assists in other projects as directed.
- Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed. Hours are determined by 24-hour schedule.
Essential Requirements:
- High School diploma or GED required. Some college courses in Banking and Finance or related area preferred.
- Ability to operate computers, fax machines and calculators in the processing of credit information.
- Good clerical and office skills.
- Must possess excellent oral and written communication skills.
- Ability to independently maintain high levels of productivity.
- Effective communication skills required.
- Must be extremely numbers-oriented and computer-literate.
- Ability to read, analyze, and interpret basic instructions furnished in written, oral or diagram form.
- Ability to respond to common inquiries or complaints from guests.
- Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.
- Ability to apply commonsense reasoning to a variety of situations.
- Must have the ability to deal effectively and interact well with the employees throughout all levels of the Mount Airy Casino Resort.
- Must be able to be approved for and maintain a valid license as required by the PA Gaming Control Board.
- Must have ability to deal affectively and interact well with guests and employees.
- Must demonstrate leadership, fairness and sensibility to the guests and employees.
- Ability to work long hours within a smoking environment, employee will be exposed to smoke.
ADA Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Must be able to sit, stand, walk, and move through all areas of the casino for long periods of time.
- Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with guests, management, employees, and members of the business community in all situations.
- Adequate manual dexterity to operate office equipment and engage in light lifting.
- While performing the duties of this job, the Employee is regularly required to use hands to finger, handle, or feel objects, reach with hands and arms; and talk or hear.
- Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus
Other Skills/Abilities:
- Must be able to read, write, speak and understand English. Must be able to respond to visual and aural cues.
- Must be able to work nights, weekends and holidays as required with occasional travel.
- Employment is contingent upon a favorable outcome of a background investigation and drug screening.
The Mount Airy Casino Resort is committed to achieving full equal opportunity without discrimination based on race, religion, color, sex, national origin, politics, marital status, physical disability, age or sexual orientation.
NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
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