What are the responsibilities and job description for the Sales Lead position at Mounds Pet Food Warehouse?
Role
In 2025, Mounds was voted Best Pet Supplies Store in Madison, highlighting our exceptional customer service, product selection and customer satisfaction. Lead Sales Associates play a crucial role in providing Mounds’ award-winning customer service. On the job training is provided. A typical shift includes:
Part-Time applicants must work a minimum of 25 hours per week. Availability to work shifts Monday-Friday between the hours of 8 am and 9 pm and a Saturday or Sunday shift every other weekend is required.
Full-Time applicants must work a minimum of 38 hours per week. Availability to work shifts Monday-Friday between the hours of 8 am and 9 pm and a Saturday or Sunday shift every other weekend is required.
In 2025, Mounds was voted Best Pet Supplies Store in Madison, highlighting our exceptional customer service, product selection and customer satisfaction. Lead Sales Associates play a crucial role in providing Mounds’ award-winning customer service. On the job training is provided. A typical shift includes:
- Acting as Manager on Duty ( if Manager or Assistant Manager are not on site).
- Performing opening/closing managerial procedures
- Delegating and following up on tasks
- Completing daily, weekly and monthly managerial procedures
- Training other employees as needed
- Operating a forklift safely and within established procedures
- Ensuring compliance with safety, security and emergency procedures
- Resolving and documenting customer complaints
- Resolving and documenting employee issues
- Reporting and documenting maintenance/repair issues to corporate
- Cashiering and other register duties
- Discussing Mounds brands and benefits with customers
- Discussing current promos and featured products with customers
- Replenishing and rotating stock as directed by the manager on duty
- Fronting and tidying merchandise
- Attending to damaged product per policy
- Ensuring the store is neat, clean and organized throughout the day
- Other duties as assigned by Store Manager /Assistant Manager
Part-Time applicants must work a minimum of 25 hours per week. Availability to work shifts Monday-Friday between the hours of 8 am and 9 pm and a Saturday or Sunday shift every other weekend is required.
Full-Time applicants must work a minimum of 38 hours per week. Availability to work shifts Monday-Friday between the hours of 8 am and 9 pm and a Saturday or Sunday shift every other weekend is required.
- Work experience as a supervisor or keyholder in a retail setting required
- Ability to work 2 closing shifts and 2 opening shift per week (Full-time)
- Ability to follow instructions working independently and as part of a team
- Ability to lift 50 lbs. frequently to shoulder height and reach above eye level (Between 1/3 and 2/3 of shift)
- Ability to stand, walk, bend, stoop, kneel, crouch, and climb ladders (Between 1/3 and 2/3 of shift)
- Ability to use pallet jacks and other equipment to move product weighing up to 2000 lbs. (Between 1/3 and 2/3 of shift)
- Cash handling and experience in point-of-sale systems required
- Valid driver’s license
- Community of pet lovers
- Growth opportunities within our store network
- Paid Time Off & Your Birthday is a Holiday!
- Full-time employees receive health, dental, life, and disability insurance
- Two Retirement Plans
- Generous Employee Discount