What are the responsibilities and job description for the Operations Associate - Patient Intake Coordinator position at Motus Nova?
About Us:
We are a startup based in Atlanta, GA. Our mission is to improve patient outcomes by enhancing care and expanding access to treatment with tele-rehab robotic medical devices. We are looking for an Operations Associate who will start by focusing on Medical Records Retrieval and gradually expand into other key operational areas, including technical troubleshooting, sales support, and billing operations. This is a full-time position, expected to start as soon as possible.
Operations Associate - Patient Intake Coordinator Primary Responsibilities:
In this role, you’ll serve on the front lines of patient engagement—guiding individuals through their journey from initial interest to program enrollment. You’ll educate, build trust, and help patients take meaningful steps toward improving their quality of life.
This is not transactional sales. You’ll be speaking with individuals living with disabilities, helping them understand both our technology and a federally funded support program designed to improve their physical and mental well-being.
What You’ll Do
- Engage inbound and outbound leads via phone, text, and email (internet leads and clinic referrals)
- Educate prospective patients on the Motus Hand and Motus Foot, including how the technology works and the role of neuroplasticity in recovery
- Conduct scheduled 15-minute consultation calls to explain program benefits and guide patients through next steps
- Present and enroll patients in a federally funded program in partnership with the University of Alabama
- Set clear expectations and answer patient questions with professionalism and empathy
- Collect and document key patient information, including insurance and physician details
- Guide patients through completing required program enrollment surveys
- Ensure all forms and documentation are completed accurately and in a timely manner
What You Bring
- Strong communication skills (verbal and written) with the ability to build trust quickly
- Comfort with high-volume calling, texting, and scheduling appointments
- Ability to explain complex concepts (healthcare, technology, neuroplasticity) in simple, relatable terms
- High level of ownership and accountability for outcomes
- Strong organizational and follow-up skills
- Empathy and patience when working with individuals facing medical challenges
- Ability to multitask and thrive in a fast-paced startup environment
Nice to Have
- Experience in inside sales, healthcare sales, or patient coordination
- Background in medtech, rehabilitation, or assistive devices
- Startup experience or comfort in a rapidly evolving environment
Why Join Us?
At Motus Nova, your work directly contributes to helping stroke survivors regain independence. You’ll join a collaborative, mission-driven team where your voice matters and your efforts are seen. If you’re ready to grow, lead, and make a lasting difference—this is your opportunity.
Job Type: Full-time
Benefits:
- 401(k) matching
- Health insurance
- Paid time off
Salary: $35,000 - $40,000 per year
Expected Hours: 40 hours per week
Shift: 8-hour shift, Monday to Friday, No weekends
Work Location: In-person (at Motus Nova offices)
Salary : $35,000 - $40,000