Field Service Technician - Southeast Virginia

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

Department Overview

It’s not just about having the right technology, it’s about achieving peak performance. Motorola Solutions has served as a trusted partner to government agencies and enterprises worldwide for more than 85 years. Our years of leadership, innovation and experience managing and supporting hundreds of networks in more than 100 countries help answer the challenges of mission critical operations – ensure continuity, enhance productivity and reduce risk – helping achieve peak performance. When every second counts and performance reliability is a must – we are ready and able to serve today, tomorrow and into the future.

The Field Service Technician services public safety and public service across multiple Virginia municipalities and their critical communication systems, which include: Astro 25 Systems, Conventional Radio, 911, Computer Aided Dispatch Systems & Mobile Data Terminals, Recording Systems, Subscribers, Parts/Accessories, Fleet Mapping, Network Equipment, MOSCAD and BDA’s.

Job Description

• The Field Service Technician (FST) will work with internal MSI employees, Systems Support Center, Dispatch Operations, Product Groups, the, System Engineering, System Integration, Service Support Network, third party contractors.
• Install, remove, program, and repair Motorola radio equipment.
• Supervise cases and projects to increase customer satisfaction, reduce downtime, and reduce costs.
• Deliver a strong working knowledge of Motorola radios and their applications by customers.
  
  

Candidate Requirements:

• Experienced with Astro 25 systems, subscribers, parts/accessories, programming, MOSCAD.
• Experience programming subscribers and writing templates.
• Confidence to work alone with minimal supervision and/or support only available by phone.
• Computer equipment experience and troubleshooting.
• Experience working with Mobile Data Terminals.
• Knowledge of whole car packages, including lights, sirens, and consoles.
• Experience working with SCADA systems.
• Strong MS Office/Google Docs skills
• Must possess excellent interpersonal, negotiation, presentation, and communications skills, both orally and written.
  
  

Location/Travel:

The FST will have periods of 24x7 on call with availability for phone support when other FST’s are on call.

The FST will be required to attend OEM provided training for all equipment serviced.

Training will occasionally require some travel

Candidate Requirements:

• Must possess a current and valid driver’s license and have a clean driving record
• Must be a U.S. citizen with the ability to obtain necessary security clearance as required by government contract(s) and customer background check.
  
  

This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers.

Target Base Salary Range: $55,000 - $85,000 USD

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

Basic Requirements

• Bachelors Degree with 2 years of experience OR High School Diploma/GED with 4 years of experience in one or more of the following: LMR, RF Systems, Radio Communications, Radio Frequency, Motorola equipment, Wired/Wireless Communication Systems, IT Systems, Telecommunications, Public Safety, Engineering, Networking Equipment, IP Networking, Solutions Architecture, ASTRO 25, P25, WAVE VoIP, or Military experience.
• Must be able to obtain background clearance as required by government customer.
  
  

Travel Requirements

Under 10%

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Yes

Our U.S. Benefits include:

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!
  
  

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.