SPORTSBOOK LEAD SUPERVISOR

Sportsbook Lead Supervisor

Description

Join the best game in town!

You already know that MotorCity is a great place to play. Now you can join the team that makes this a great place to work, too!

We're hiring a Sportsbook Lead Supervisor to join our team. In this role, you'll:

• Supervise the Sportsbook floor including cashier location assignments, supervisor assignments, and customer service staff supervisors.
• Monitor all monies being wagered.
• Approve or deny wagers from guests in conjunction with the Risk and Trading Team.
• Quickly handle escalated guest disputes in the Sportsbook from cashiers and supervisors.
• Supervise cashiers to ensure accuracy when issuing and redeeming betting slips for guests while providing gaming information and abiding by all gaming regulations/requirements.
• Provide outstanding customer service to both guests and employees.
• Maintain complete confidentiality of all company information.
• Assist the management team in maintaining control and authority over the Sportsbook.
• Proactively report any technical issues with tills or TVs to the IT team.
• Ensure that all employees perform services and transactions in accordance with company policies and all applicable laws and regulations.
• Perform other responsibilities as assigned.
  
  

What We Offer

MotorCity Casino Hotel offers competitive wages, excellent medical, dental, and vision benefits, a generous 401(k) program, and childcare reimbursement. You’ll enjoy complimentary meals during your shift, vacation time, and you’re paid weekly. Plus, there’s free on-site parking, exclusive associate discounts, tuition reimbursement, and more. And as a MotorCity Casino Hotel associate, you’ll find exciting opportunities for professional growth and advancement.

As an active community partner, MotorCity Casino Hotel is dedicated to the city of Detroit. Our associates, management, and ownership contribute to the metro-Detroit community through several local programs that have a positive impact on the lives of the people in our city. Our Helping Hands committee, a dynamic group of associate volunteers established in 2003, is the driving force behind many of the philanthropic initiatives that help us make a difference in our community.

Requirements

• High School Diploma or equivalent required.
• Associate’s Degree preferred.
• Previous sportsbook supervisory experience required.
• Extensive knowledge of computers, touch screens & a/v system.
• Must have basic computer knowledge including Microsoft Excel.
• Must be able to work weekends and holidays as scheduled.
• Ability to obtain and maintain applicable licenses and satisfy all regulatory requirements.
• Ability to sit/stand for extended periods at a time.
• Excellent written and verbal communication skills.
• Ability to thrive in a fast-paced, team-oriented environment.
• Experience in sports or online gaming and compliance preferred.
• Physically mobile with reasonable accommodations including the ability to push, pull, reach, bend, twist, stoop and stack.