ENTERTAINMENT MANAGER I

Entertainment Manager I

Description

PENDING MGCB APPROVAL

Join the best game in town!

You already know that MotorCity Casino Hotel is a great place to play. Now you can join the team that makes this a great place to work, too.

We're seeking an experienced and dynamic Entertainment Manager I to join our team. In this role, you'll assist with procuring top-tier entertainment, managing event logistics, and collaborating with internal teams to maximize audience engagement and revenue.

Additional Requirements Include

Box Office & Ticketing

• Oversee all ticketing operations (online, in-person, phone, will-call), including ticket sales, exchanges, refunds, allocations, and comps.
• Serve as the box office point of contact for patrons; resolve inquiries, seating issues, and complaints.
• Maintain and supervise ticketing system setup: create events, seating charts, pricing tiers, holds, etc.
• Generate box office reports (daily, weekly, show-level), reconcile sales, and coordinate with finance/accounting.
• Train, schedule, and manage box office staff, ushers, and front-of-house personnel.
  
  

Venue Operations

• Manage venue operations before, during, and after events including, facility setup, signage, and venue asset.
• Ensure venue cleanliness, safety, maintenance, and compliance with codes and policies.
• Manage in-house staff (Event Staff Supervisors, Box Office Supervisors and Ushers).
• Coordinate with performers, agents, production crews, and technical staff to ensure seamless event delivery.
• Develop, document, and enforce operational policies, standard procedures, and emergency protocols.
  
  

Entertainment Programming

• Plan and schedule entertainment events, theme nights, artist residencies, and special programming for Radio bar and internal departments.
• Negotiate contracts with local talent, promoters, and agents.
• Manage riders, hospitality, and backstage requirements.
• Collaborate with marketing/sales to drive ticket demand and promotions.
• Analyze event performance, audience feedback, and trends to refine programming and venue offerings.
  
  

You'll Perform Additional Responsibilities As Assigned.

What We Offer

MotorCity Casino Hotel offers competitive wages, excellent medical, dental, and vision benefits, a generous 401(k) program, and childcare reimbursement. You’ll enjoy complimentary meals during your shift, vacation time, and you’re paid weekly. Plus, there’s free on-site parking, exclusive associate discounts, tuition reimbursement, and more. And as a MotorCity Casino Hotel associate, you’ll find exciting opportunities for professional growth and advancement.

As an active community partner, MotorCity Casino Hotel is dedicated to the city of Detroit. Our associates, management, and ownership contribute to the metro-Detroit community through several local programs that have a positive impact on the lives of the people in our city. Our Helping Hands committee, a dynamic group of associate volunteers established in 2003, is the driving force behind many of the philanthropic initiatives that help us make a difference in our community.

Requirements

• Bachelor’s Degree in Arts Management, Business, Hospitality, Event Management, or equivalent experience.
• 5 years of progressive experience in box office, venue operations, event production or entertainment management.
• Proven supervisory experience managing staff and contractors.
• Strong facility and systems knowledge: ticketing software (e.g. Ticketmaster, Archtics, or similar), venue operations tools, and MS Office / reporting tools.
• Outstanding interpersonal, negotiation, and communication skills.
• Ability to perform under pressure, multitask, and solve problems quickly.
• Flexibility to work nontraditional hours (evenings, weekends, holidays) as event schedules require.
• Commitment to exceptional guest experience, accessibility, safety, and professionalism.