What are the responsibilities and job description for the Product Support Specialist - PLC position at Motor Controls Inc. (MCI)?
About Us
MCI is a 46-year-old industry leader in the design, manufacture, and assembly of electrical controls, electrical enclosures, irrigation pumps and controls, municipal and commercial pump stations, water purification systems and design-to-order metal fabrications. We serve a variety of industries with standard and custom products including water pumping, oil production-drill and refining controls, waste water treatment, conveying, baggage conveying, handling, and more!
About the Role
The Product Support Technician provides customer-facing technical support and parts support for MCI-manufactured products, with a primary focus on the Flowtronex division’s water pumping and purification equipment. This role supports customers, distributors, service centers, and field service technicians by troubleshooting equipment issues, preparing quotations, processing parts-related requests, and helping administer warranty claims. The position also serves as an important link between the field and internal teams by communicating product feedback to engineering and management to support continuous improvement.
Responsibilities
- Provide phone and email support to customers, service centers, distributors, field service technicians, and internal employees regarding service, parts, and equipment operating in the field.
- Respond to technical assistance calls and support replacement-parts inquiries for MCI products.
- Prepare written and verbal quotations for parts, accessories, and service-related needs.
- Sell parts and accessories and help coordinate timely delivery to customers and service partners.
- Support administration of warranty claims and document relevant service information.
- Research historical files and equipment records to determine correct product configuration and operating requirements.
- Communicate field issues, product concerns, and improvement opportunities to engineering and management.
- Support MCI’s commitment to responsive customer service and high-quality aftermarket support.
Qualifications
- Strong customer service skills and a professional, service-oriented approach.
- Strong mechanical aptitude and the ability to work through equipment-related issues logically.
- Solid PC skills and the ability to document, research, and communicate information clearly.
- Strong written and verbal communication skills with customers and internal departments.
Preferred Skills
- Experience with pumps, electrical controls, or similar industrial equipment.
- Experience with PLC logic, variable frequency drives (VFDs), or related control systems.
- Experience with replacement-parts sales, quotations, or aftermarket support.
- Ability to interpret older records or equipment files to support troubleshooting and service decisions.
Pay range and compensation package
- Medical, dental, and vision coverage, including free medical options!
- PTO and company holidays.
- Quarterly bonus program for all positions.
- 401(k) with matching
Disclaimer
The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities required to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time. The duties and responsibilities in this job description may be subject to change at any time due to reasonable accommodation or other reasons.
EEO Notice
Motor Controls, Inc provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Motor Controls, Inc complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.