What are the responsibilities and job description for the Service Writer (Moto United St George) position at Moto United Powersports?
Job Summary:
The Powersports Service Writer serves as the primary point of contact for customers, ensuring a seamless and efficient service experience. This role involves assisting customers with inquiries, documenting vehicle concerns, coordinating service needs, and maintaining clear communication throughout the repair process. The Service Writer plays a crucial role in customer satisfaction by providing expert guidance, offering service recommendations, and ensuring the timely completion of all service requests.
Key Responsibilities:
- Deliver exceptional customer service and maintain positive relationships
- Support daily service operations and communicate with the Service Manager
- Create and complete Repair Orders (ROs) accurately, including necessary documentation
- Check for machine recalls and conduct vehicle walk-arounds during check-in/out
- Keep customers informed on service status and schedule appointments
- Verify post-service test drives and ensure vehicles are cleaned before pickup
- Process payments, review service quality, and confirm warranty applicability
- Conduct follow-up calls for customer satisfaction and feedback
- Assist with marketing, shop scheduling, and operational efficiency
- Stay up to date with training and brand-specific service requirements
Qualifications:
- Strong customer service and communication skills
- Experience with Lightspeed or similar point-of-sale software, or the ability to learn new systems quickly
- Understanding of warranty policies and procedures
- Familiarity with Powersports brands such as Polaris, Indian, BRP, and Triumph is a plus
- Ability to lift 50 lbs. and perform physical tasks such as bending, twisting, pushing, and pulling
Requirements:
- Valid driver’s license with a clean driving record
- Experience operating both manual and automatic vehicles
Job Details:
- Type: Full-Time
- Starting Wages: Based on Experience
Benefits Eligible:
- Paid Time Off
- Competitive medical, dental and vision insurance rates
- 401K Plan
- Employee discounts on machines/boats, parts and service