What are the responsibilities and job description for the Customer Success Manager position at Motive?
About Motive
Motive is the fastest-growing website provider for dealerships. Shopping for a vehicle is a difficult process, and we believe that a better consumer experience online can make it great. Our all-in-one platform is serving an increasingly robust quantity of dealers dealers through our direct partnerships with nearly every OEM brand.
About The Role
We are seeking a Customer Success Manager (Performance Manager) to own the health, performance, retention, and growth of assigned client accounts.
This role serves as the primary owner of the client relationship and ensures Motive’s products and services are delivering clear, measurable value.
The Customer Success Manager (Performance Manager) is an exciting and dynamic role, where you’ll get to play all the best parts of a consultant, account manager, data analyst, and product expert; working closely with clients to improve performance and drive long-term success.
In This Job, You Can Expect To
Motive is the fastest-growing website provider for dealerships. Shopping for a vehicle is a difficult process, and we believe that a better consumer experience online can make it great. Our all-in-one platform is serving an increasingly robust quantity of dealers dealers through our direct partnerships with nearly every OEM brand.
About The Role
We are seeking a Customer Success Manager (Performance Manager) to own the health, performance, retention, and growth of assigned client accounts.
This role serves as the primary owner of the client relationship and ensures Motive’s products and services are delivering clear, measurable value.
The Customer Success Manager (Performance Manager) is an exciting and dynamic role, where you’ll get to play all the best parts of a consultant, account manager, data analyst, and product expert; working closely with clients to improve performance and drive long-term success.
In This Job, You Can Expect To
- Be the consistent point of contact for the client; responsible for ongoing communications, not just scheduled meetings but proactively managing expectations, priorities, and follow ups.
- Build trusted partnerships by understanding client goals, priorities, and business structure.
- Develop a strong understanding of each client’s business, including geographic footprint, corporate teams, and dealership operations.
- Monitor the performance of client sites across key automotive and digital KPIs.
- Deliver clear, actionable performance insights through regular client meetings.
- Align Motive’s solutions to client business objectives and performance goals.
- Drive expansion opportunities for Motive products and additional sites within dealership groups.
- Support client onboarding and ongoing adoption of Motive’s tools and workflows.
- Lead application training sessions with client teams and key stakeholders.
- Work closely with the Motive Product team to share client feedback and performance insights.
- 2 years of experience in customer success, account management, or consulting within the automotive industry.
- Superior written and verbal communication.
- Comfortable working with performance data, analytics, and reporting.
- A consultative communicator who builds trust with client stakeholders.
- Highly organized with the ability to manage multiple accounts and priorities.
- Collaborative and comfortable working cross-functionally.
- The pay scale is inclusive of various prerequisites and levels of proficiency, and will be further narrowed throughout the interview process.
- Motive contributes 100% of the cost of employees' and 50% of dependents’ health, dental, and vision insurance premiums.