Microsoft Dynamics Trainer

We're hiring an onsite Microsoft Dynamics & Microsoft Copilot Trainer to lead internal enablement and user adoption across the organization. You'll be the resident expert for these tools-training, coaching, and supporting employees so they can work faster, smarter, and more consistently. You'll partner with the IT team during upgrades and rollouts, but your primary focus is hands-on training and day-to-day guidance for end users.

Years of experience are less important than current Dynamics knowledge, strong communication, and proven ability to teach and mentor teammates.

Key Responsibilities

• Deliver role-based training for Microsoft Dynamics and Microsoft Copilot across teams including Business Development, Manufacturing, Service, Quality, Administration, and more
• Create and maintain training materials: job aids, quick guides, SOPs, short videos, FAQs, and onboarding content
• Run live trainings (small groups and 1:1), office hours, refresher sessions, and new-hire onboarding modules
• Partner with IT on upgrades and feature releases: translate changes into clear user instructions and adoption plans
• Help users maximize workflows in Dynamics (data entry standards, process steps, reporting/visibility, handoffs) and leverage Copilot for productivity
• Gather feedback from departments, identify skill gaps, and recommend process/training improvements
• Track training participation and adoption; provide simple progress updates to leadership
• Promote best practices around data quality, consistent usage, and security awareness

Required Qualifications

• Current, hands-on experience with Microsoft Dynamics (CRM/ERP modules as applicable)
• Strong understanding of Microsoft Copilot in business workflows
• Excellent communication and presentation skills-able to train both technical and non-technical audiences
• Proven ability to coach, mentor, and build confidence in others
• Organized and self-directed-can manage schedules, follow-up, and deliver consistent training in a fast-paced environment

Preferred Qualifications

• Experience training teams in manufacturing, service operations, sales/BD, or quality environments
• Familiarity with Microsoft ecosystem tools (Teams, SharePoint, Power BI, Power Automate)

What Success Looks Like

• Users adopt Dynamics and Copilot quickly and use them consistently
• Fewer avoidable errors and cleaner data due to clear standards and training
• Smooth upgrades because end users understand what changed and how to work with it
• Teams report measurable time savings and improved workflow efficiency