LSS Business Lead

At Motiva Enterprises LLC, our key asset is our people. We have over 2,500 dedicated employees who allow us to fulfill our mission – to be the safest and most profitable downstream company in the world. We own and operate North America’s largest refinery, based in Port Arthur, Texas, along with a petrochemical facility and supporting logistics. Headquartered in Houston, Texas, we are an integral part of the downstream group within Aramco. Position Overview: Loading Support Services (LSS) provides 24-hour support to Motiva Distribution terminals, Outside Supply Points, Marketing & Sales, and the Distribution business. The LSS Business Lead is responsible for overseeing the day to day operations of the Loading Support Desk. The LSS Business Lead directly interfaces with various internal groups to ensure proper data maintenance of customer accounts at equity and outside supply point (OSP) terminals across the Motiva geography. This includes updating and maintaining the TABS and providing analytical assistance to LSS Analysts with regards to driver loading issues The LSS Business Lead provides first level (on call) support (24 x 7, 365 days a year) for all Motiva Distribution terminals and Outside Supply Point terminals. This includes monitoring various systems (such as TMS and TABS) and communications of data coming in and out to our Motiva distribution terminals. This position also provides analytic reports to various internal stakeholders. Responsibilities: Provides first level support (24 x 7, 365 days a year) for all Motiva Distribution terminals and Outside Supply Point terminals. Tasks the monitoring of various systems, such as TMS and TABS to LSS Analysts. Oversees communication of data coming in and going out to our Motiva distribution terminals, and understands the importance of timely transmission of data. Supports various internal customers by providing in depth analysis of terminal activity, forecast functionality and customer trends. Provides solutions to issues or problems reported by LSS Analysts to determine the appropriate level of response or involvement needed from other support groups. Prioritizes customer inquiries and responds to them according to the business urgency. This requires troubleshooting activities utilizing software, hardware and in depth systems knowledge. Provides advice, counsel, and guidance to users for all aspects of terminal operations. This includes areas of business processes and system related questions. Understands and supports the following business areas: Marking and Sales, Fuels Reliability, Sales Support, Credit and Distribution. Experience and Qualifications Required: Basic Qualifications: Bachelor’s Degree required High competency in Microsoft Office products (Excel, Word, Outlook, and PowerPoint) Excellent analytical and excel skills Must be highly organized and able to work on multiple projects simultaneously, both in a team and individual atmosphere Strong leadership of cross-functional teams/networks with excellent communication skills Ability to manage cross department teams without supervisory authority Multi-tasking and managing varying priorities Ability to deliver results through others High level of organizational skills required Preferred Qualifications: Bachelors Degree in Business / Supply Chain / Operations Support Experience with Internal applications Right Angle, TMS and TABs We reserve the right to amend or withdraw Motiva jobs at any time, including prior to the closing date. Depending on qualifications, the successful candidate may be offered a position at a more appropriate level and/or grade. Applicants for regular U.S. positions must be authorized to work in the United States for Motiva Enterprises LLC without the need for sponsorship of an immigration authorization or visa (for example, TN, H-1B, or other employment-based immigration authorization or visa). Motiva participates in E-Verify. All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, age, religion, disability, sexual orientation, gender identity, protected veteran status, citizenship, genetic information, or other protected status under federal, state, or local laws. Headquartered in Houston, Texas, Motiva refines, distributes and markets petroleum products throughout the United States. The company’s Port Arthur Manufacturing Complex (PAMC) in Port Arthur, TX, is comprised of North America’s largest refinery with a crude capacity of more than 630,000 barrels a day, the country’s largest lubricant plant, and an adjacent chemical plant. Under exclusive, long-term brand licenses with Shell and Phillips 66 (for the 76® brand), Motiva’s marketing operations support more than 5,000 retail gasoline stations. The company’s 2,400 US employees are dedicated to delivering excellence and having fun making a difference. Motiva is wholly-owned by Aramco.