What are the responsibilities and job description for the Repair & Service- Shop Operations Manager position at Motion?
SUMMARY:
The Shop Operations Manager develops, manages, and delivers support services to a shop. This role is responsible for the administrative services of the shop. The Shop Operations Manager acts as liaison between customers, sales force, shop employees, and distribution.
JOB DUTIES
- Maintains all shop support activities at the location.
- Trains staff on sales related systems, databases, and associated processes.
- Provides customer support including, order processing, advising customers of product shortages, expected delivery dates, and price changes.
- Implements and maintains pricing per established policies.
- Manages collections process and maintains overall responsibility for outstanding invoices.
- Responsible for all Accounts Payable activities within the shop including expense, inventory and freight invoices, and debit memos.
- Prepares reports as needed.
- Assists customers and suppliers to resolve order problems.
- Manages inventory, including the day-to-day maintenance of inventory levels through replenishing stock to meet annual turn goals.
- May fill in for other lower level roles within the shop.
- Performs other duties as assigned.
EDUCATION & EXPERIENCE
Typically requires a high school diploma or GED and five (5) or more years of related
experience or an equivalent combination.
KNOWLEDGE, SKILLS, ABILITIES
- Proficient in Microsoft Office.
- Excellent communication and presentation skills to all levels of employees.
- Industry and sales experience preferred.
- Ability to perform financial calculations and generate reports.
- Demonstrated people and leadership skills with a record of achieving positive business results.
- Ability to manage multiple responsibilities and projects.
- Professional, self-motivated employee with excellent interpersonal skills.
- Exemplary work ethic and decision making ability.
PHYSICAL DEMANDS:
May be required to be on-call on nights or weekends, depending on need.
BUDGET RESPONSIBILITY: Yes
COMPANY INFORMATION:
Motion offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.
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