What are the responsibilities and job description for the Field Services Support position at Motion?
SUMMARY:
Under general supervision, provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems. Checks out and approves operational quality of system equipment. Instructs customers in the operation and maintenance of the system.
JOB DUTIES
- Specializes in providing on-site installation customer support and performing diagnoses, troubleshooting, service, and repair of complex equipment and systems.
- Interprets customers' needs and clarifies the responsibility for problem resolution.
- Performs feasibility and approves operational quality of system equipment.
- Provides on-site technical product support and service to customers.
- Provides customers assistance with the operation and maintenance of the system.
- Serves as Motion's liaison with customer on administrative and technical matters for assigned projects.
- Performs other duties as assigned.
EDUCATION & EXPERIENCE
- Typically requires a high school diploma or GED and zero (0) to two (2) years or relevant experience.
KNOWLEDGE, SKILLS, ABILITIES
- Maintenance and reliability background
- Ability to work independently
- Strong critical thinking and problem solving ability
- Strong communication skills required
- Ability to maintain a professional demeanor in a stressful situation
- Ability to manage contract location resources
- Ability to manage travel budget
PHYSICAL DEMANDS:
- More than 50% travel required.
- Push/pull up to 100 pounds
- Lift/carry up to 100 pounds
- Lift bulky objects
LICENSES & CERTIFICATIONS: Excellent driving record preferred. All company vehicles are subject to continuous video monitoring.
SUPERVISORY RESPONSIBILITY:
BUDGET RESPONSIBILITY: Yes
COMPANY INFORMATION:
Motion offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.
DISCLAIMER:
This job description illustrates the general nature and level of work performed by employees within this job classification. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and skills required. Management retains the right to add or modify duties at any time.
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