UX Architect

A leading financial services organization is seeking a UX Professional (Architect/Designer) to support and enhance the digital payments experience across customer-facing platforms. This hybrid contract opportunity is available to candidates located near major corporate office locations, with a preference for individuals within commuting distance of an office to support potential long-term opportunities.

This role is ideal for a senior design professional who excels at connecting user needs, business objectives, and technical capabilities. You'll partner closely with product, engineering, research, and content teams to design scalable experiences that improve customer satisfaction while supporting critical business initiatives.

Contract Duration: 6 Months with ability for Extension and Conversion
Required Skills & Experience

• 7 years of Product Design, UX Architecture, UX Design, or related experience
• 7 years collaborating with product, engineering, design, content, and user research teams
• Proven ability to influence product and engineering decisions without direct authority
• Strong experience working within Agile, Kanban, or similar delivery methodologies
• Experience developing user stories, jobs-to-be-done, acceptance criteria, and business requirements
• Demonstrated experience using AI-powered tools to enhance design workflows, research synthesis, and productivity
• Strong communication, facilitation, and stakeholder management skills
• Experience designing complex customer-facing digital experiences

Desired Skills & Experience

• Master's degree in Computer Science, Engineering, Human-Computer Interaction, or a related technical discipline
• 7 years of overall professional experience preferred
• Extensive experience with ServiceNow Service Mapping
• ServiceNow Developer Certification strongly preferred
• Experience supporting enterprise-scale financial services or regulated environments

What You Will Be Doing
Tech Breakdown

• 100% UX Architecture and design