What are the responsibilities and job description for the Tier 1 Help Desk position at Motion Recruitment?
Join one of the nation's top performing labor broker companies as an IT Support Technician in a contract-to-hire role located in Grand Prairie, TX. This organization strives in installing services for retailers and manufacturing companies, with a mission to provide expertise in installation services that include improvements in products such as doors, windows, siding, and kitchen appliances. You'll support a growing IT team, handling Tier 1 and Tier 2 tickets and issues while using appropriate ticketing systems to resolve service incidents. This onsite position requires 4 to 5 days per week in the office with an hourly rate ranging from $15 to $20 per hour. The ideal candidate will have a background in Windows, Mac, Active Directory, computer hardware, and Microsoft technologies with strong customer service skills.
This is an excellent opportunity for someone looking to build or advance their IT career in a supportive environment with a clear path to permanent employment. The contract-to-hire structure allows you to prove your value while evaluating the company culture before transitioning to full-time status. Working for a top performing national company provides stability and professional growth opportunities as the IT team continues to expand. You'll gain diverse technical experience supporting both Windows and Mac environments, troubleshooting Office 365 applications, and resolving hardware and software issues across the organization. The role offers hands-on experience with ticketing systems and service incident management, building foundational IT support skills that transfer across industries. With competitive benefits including medical, dental, vision insurance, 2 weeks paid PTO, and a strong 5% 401K match, the total compensation package provides excellent value. The onsite work environment in Grand Prairie enables direct collaboration with team members and end users, accelerating your learning and building strong working relationships. Supporting a company focused on installation services for major retailers and manufacturers exposes you to unique business operations and technical challenges.
Required Skills & Experience
Tech Breakdown
This is an excellent opportunity for someone looking to build or advance their IT career in a supportive environment with a clear path to permanent employment. The contract-to-hire structure allows you to prove your value while evaluating the company culture before transitioning to full-time status. Working for a top performing national company provides stability and professional growth opportunities as the IT team continues to expand. You'll gain diverse technical experience supporting both Windows and Mac environments, troubleshooting Office 365 applications, and resolving hardware and software issues across the organization. The role offers hands-on experience with ticketing systems and service incident management, building foundational IT support skills that transfer across industries. With competitive benefits including medical, dental, vision insurance, 2 weeks paid PTO, and a strong 5% 401K match, the total compensation package provides excellent value. The onsite work environment in Grand Prairie enables direct collaboration with team members and end users, accelerating your learning and building strong working relationships. Supporting a company focused on installation services for major retailers and manufacturers exposes you to unique business operations and technical challenges.
Required Skills & Experience
- High School Degree or equivalent preferred
- Customer service experience in call center environment
- Help desk or technical support experience preferred
- Knowledge and experience troubleshooting Office 365 applications
- Ability to install and troubleshoot software
- Ability to configure and support internet browsers
- Mobile application support experience
- Microsoft Office Products knowledge
- Understanding of Windows and Mac operating systems
- Basic Active Directory knowledge
- Computer hardware troubleshooting skills
- Strong customer service orientation
- Ability to work onsite 4 to 5 days per week in Grand Prairie, TX
- Certifications in Microsoft Office 365 or Azure
- Good written and oral communication skills
- Ability to work in team environments
- Ticketing system experience
- Remote support tools familiarity
- Basic networking troubleshooting
- Printer support experience
- Experience supporting mobile devices (iOS, Android)
- ITIL foundations knowledge
- CompTIA A or similar certifications
Tech Breakdown
- 40% Tier 1 Support (password resets, account unlocks, basic troubleshooting)
- 30% Tier 2 Support (software installations, application issues, hardware troubleshooting)
- 20% Office 365 Support (email, Teams, SharePoint, OneDrive issues)
- 10% Documentation and Ticketing (logging issues, updating tickets, knowledge base)
- 60% Ticket Resolution (responding to support requests, troubleshooting issues)
- 25% User Support (assisting end users via phone, email, remote tools)
- 15% Administrative Tasks (documentation, ticket updates, team collaboration)
Salary : $15 - $20