What are the responsibilities and job description for the Tier 1/2 IT Helpdesk Specialist / Hybrid / Waltham, MA position at Motion Recruitment?
A private equity firm that works with healthcare services companies is hiring for a T1/2 Helpdesk Professional to join their team on a contract basis (with the potential to convert to full-time). This is a hybrid role with 4 days in office Monday-Thursday in Waltham, MA.
They are looking for a helpdesk professional who has experience with providing support for the Microsoft Suite, M365 applications, Zoom, Mac IOS, and Claude experience is a plus. You will be providing T1/2 with support face to face for end users so excellent customer service is essential as well.
Contract Duration: 6 Months with possibility of conversion to full-time
Required Skills & Experience
Tech Breakdown
They are looking for a helpdesk professional who has experience with providing support for the Microsoft Suite, M365 applications, Zoom, Mac IOS, and Claude experience is a plus. You will be providing T1/2 with support face to face for end users so excellent customer service is essential as well.
Contract Duration: 6 Months with possibility of conversion to full-time
Required Skills & Experience
- Microsoft Suite
- M365
- Zoom
- Mac IOS
- Prior experience providing tier 1 & 2 support to end users in a face to face environment
Tech Breakdown
- 100% Tier 1 & 2 Support – Microsoft Suite, M365, Mac IOS, Zoom
- 100% Hands On