What are the responsibilities and job description for the Technical Support Specialist position at Motion Recruitment?
Our client is a leading manufacturer specializing in high-quality matting solutions for commercial and industrial applications. Based in LaGrange Georgia, they are looking to hire a Technical Support Specialist II on a contract to hire basis.
Contract Duration: 6 Month Contract to hire (Potential for extension or conversion)
Required Skills & Experience
- Windows 7, 10, 11 set up and support
- Office 365 support
- Desktop and label printer support
- SMB network basic troubleshooting and support
- Requires an associate's degree or its equivalent. Works under moderate supervision. Requires 2-4 years of related experience.
Bonus skills:
- Windows server administration
- Office 365 administration
- Desktop set up scripting
- PowerShell scripting
- Mitel phone systems
- Microsoft Intune\ Windows Autopilot
Daily Responsibilities
- Provides phone, manufacturing floor and remote support to end users for computer, application, system, device, access and hardware issues
- Identifies, researches and resolves technical problems of moderate complexity.
- Responds to telephone, email and on line requests for technical support.
- Documents, tracks, and monitors the problem using applicable systems and tools.
You will receive the following benefits:
- Medical Insurance - Four medical plans to choose from for you and your family
- Dental & Orthodontia Benefits
- Vision Benefits
- Health Savings Account (HSA)
- Health and Dependent Care Flexible Spending Accounts
- Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance
- Hospital Indemnity Insurance
- 401(k)
- Paid Sick Time Leave
- Legal and Identity Protection Plans
- Pre-tax Commuter Benefit
- 529 College Saver Plan
Motion Recruitment Partners (MRP) is an Equal Opportunity Employer. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP’s Employment Accommodation policy. Applicants need to make their needs known in advance.