What are the responsibilities and job description for the Service Designer position at Motion Recruitment?
Our client, a leader in financial tax software, is looking to hire a Service Designer. This is a hybrid role that will be onsite 3x per week in San Diego, CA.
*This job is a 6-month W2 contract role with benefits & paid holidays!*
As a Service Designer, you will own critical Customer Experience initiatives with high visibility to leadership, seeking to achieve conversion, quality, and efficiency for financial services products.
What You'll Be Doing
- Own the scoping, partner identification, deliverables, timelines, and delivery of service design projects in collaboration with stakeholders across product, design, research, and operations
- Design surveys, reviews, and leverage conversion dashboards to gather and visualize customer feedback, identifying dependencies and gaps in service offerings
- Leverage data to drive product development initiatives, advocating for the customer experience
- Lead initiatives that optimize pricing, cross-sells, and upsells to ensure customers financial needs align to product and value
Required Skill & Qualifications
- 8 years in Service Design, Customer Experience Strategy, or Product Management
- Experience leveraging data insights from Tableau and/or other data visualization tools
- Experience presenting insights to senior leadership, distilling complex data to a simple storyline
- Prior experience working in a highly matrixed environment, working cross-functionally
Desired Skills & Experience
- Bachelor's Degree in Service Design, Human Computer Interaction, or related field
- Prior experience in SaaS, FinTech, or Tech industries highly preferred!
Motion Recruitment Partners is an Equal Opportunity Employer, including disability/vets. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under Motion Recruitment Employment Accommodation policy. Applicants need to make their needs known in advance.
Salary : $60 - $68