Service Designer

Our client, a well-known accounting and tax software provider, is actively hiring a Senior Service Designer to join their team in San Diego, CA! This role will be hybrid and be on-site 3x a week.

*This is a 6-month W2 contract with benefits and paid holidays offered!*

In this role, you will be improving customer experiences through service design, research, and cross-functional collaboration. You will own the service design for assigned application tracks and produce high-quality service blueprints, current and future-state journey maps, workflow diagrams, and use-case inventories.

Responsibilities:

• Map end-to-end experience across pre and post-product touchpoints, including the tools, escalation paths, identity verification, and compliance checks
• Partner with product managers, operations leads, compliance teams, app owners, and business stakeholders to extract what you need
• Craft non-leading interview guides and facilitate working sessions
• Interpret metrics and make data-informed decisions about design direction while collaborating with data partners to ensure designs account for what the data says

Skills:

• Bachelor's degree preferred
• 3 years of service design experience
• Proficiency with Figma
• AI acumen is a plus

Motion Recruitment Partners is an Equal Opportunity Employer, including disability/vets. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under Motion Recruitment Employment Accommodation policy. Applicants need to make their needs known in advance.