Level II AVT Technician

Our client is looking for a Level II AVT Technician for a 2-month contract in Hillsboro OR 97124.

Our client is a multibillion-dollar company that provides end-to-end managed services, technology, and consulting to enable the digital workplace for small to enterprise businesses. Join their team to be part of delivering individualized experiences to a diverse range of clients in a collaborative and productive workplace environment.

Contract Duration: 2 Months

Required Skills & Experience

• 2 years audio/visual experience.
• Complete knowledge of audio/video signal flow.
• Understand Extron components and integrated AV signal paths (Scalers, Switchers, DAs, Extenders) for high-level troubleshooting.
• May be required to travel between sites using a personal vehicle/company van.
• Able to lift up to 35 lbs. solo.
• May be required to walk/sit/stand/crawl/kneel for extended periods.
• Must have excellent customer service skills and excellent written/verbal communication skills.
• Knowledge of the Microsoft suite (Outlook, Excel, and Word primarily) and Windows.
  
  

What You Will Be Doing Daily Responsibilities

• Daily and Quarterly Preventative Maintenance Checks in the Conference Room environment.
• Daily updates in the database of record, both online and offline.
• Acting as point of contact for Level 1 technicians.
• Monitoring of online queues to assist customers with break/fix and meeting support requests.
• Engaging customers' requests for meeting support.
• Updating Extron and AMX firmware for preventative maintenance.
• Engage external vendors for RMA replacement.
• Escalating large, or out of scope, break/fix issues and workarounds to L3/L4.
• Assisting and coordinating L3/L4 with large deployment or renovation projects.
  
  

Applicants must be currently authorized to work in the US on a full-time basis now and in the future.

Posted By: Kenny Edgerton