What are the responsibilities and job description for the IT Support Associate position at Motion Recruitment?
🚀 Onsite IT Support Associate | Bismarck, NJ 58503 | 3-Month Contract-to-Hire
📍 Location: Bismarck, NJ 58503
⏰ Duration: 3 months (Contract-to-Hire)
🖥️ Work Schedule: Mon–Fri | 8 AM–5 PM (2 days/week: 10 AM–7 PM, flexible except Mondays)
About the Role
We’re looking for a friendly and proactive Onsite IT Support Associate to be the go-to technical resource for our Bismarck office! You’ll provide high-quality support for hardware, software, and networking issues, assist with new hire onboarding, maintain office equipment, and deliver exceptional customer service to internal employees.
This is an onsite role with a family-oriented and supportive team culture, where no two days are the same.
🌟 What You’ll Do
- 🖥️ Provide onsite technical support for laptops, desktops, software, printers, and network issues
- 💻 Assist with new hire onboarding: laptop setup, accounts, and workstations
- 🛠️ Install, configure, and update software, drivers, and utilities
- 📈 Monitor systems, troubleshoot issues, and escalate when necessary
- 💬 Manage tickets through an internal system, primarily chat-based (10–80 interactions/day)
- 🤝 Support employees onsite and remotely
- 🏃 Participate in a 3–4 week training program, all equipment provided
✅ Must-Have Skills
- 2 years of IT support experience (hardware, Windows OS, basic networking)
- 2 years of customer service experience with strong communication
- Ability to troubleshoot desktops/laptops, printers, and software issues
- Comfortable working in a fast-paced technical environment
🎯 Preferred Skills
- VPN troubleshooting
- Additional IT certifications or degrees (optional)
- Broad IT support background
💡 Soft Skills / Personality Fit
- Friendly, approachable, and customer-focused
- Professional and represents IT positively
- Reliable, adaptable, and a strong team player
- Able to work under pressure and handle stressful situations
Salary : $22 - $28