IT Help Desk Support / M365

A healthcare-focused investment organization in Waltham, MA is looking to add an IT Help Desk Support Specialist to their team. This is a 6-month contract opportunity with a possibility of extension or conversion. The role will focus on hands-on end-user support, Microsoft 365 administration, Microsoft Entra ID, Intune, Zoom, iOS support, and providing Level 1/2 technical assistance in an onsite environment.

This is a great opportunity for an IT support professional who enjoys being the go-to resource for employees and making an immediate impact. The ideal candidate will have strong troubleshooting skills, enjoy face-to-face user support, and be comfortable working across a variety of Microsoft technologies. You’ll gain exposure to a professional corporate environment, expand your experience with modern workplace technologies, and work with a collaborative team where your contributions are highly visible.

Required Skills & Experience

• Experience providing Level 1 and 2 It Help Desk or Desktop Support
• Strong knowledge of Microsoft 365 administration
• Experience with Microsoft Entra ID and Intune
• Strong troubleshooting skills across hardware, software, and user access issues
• Experience supporting Windows environments and Microsoft applications
• Strong communication skills with the ability to provide in-person support
  
  

Desired Skills & Experience

• Experience supporting iOS devices
• Experience with Zoom support
• Familiarity with AI productivity tools such as Claude
  
  

What You Will Be Doing

Tech Breakdown

• 40% Microsoft 365 / Entra ID / Intune Administration
• 30% End User Support & Troubleshooting
• 20% Microsoft Suite / Zoom / iOS Support
• 10% Documentation & Process Improvement
  
  

Daily Responsibilities

• 65% Hands On
• 35% Collaboration & Communication
  
  

Posted By: Ava Fraulo