What are the responsibilities and job description for the Field Technical Support position at Motion Recruitment?
System Operational Technician
Location: Primary location: Knoxville, TN when not traveling.
Travel requirement: 80–90% nationwide travel.
Job Brief
We are seeking a highly motivated System Operational Technician to provide support for end-user software and hardware technologies and technical equipment at our corporate offices and various site locations. You will thrive in a fast-moving, demanding environment and have an eye for detail. If you enjoy solving problems, working independently, and supporting IT operations, we want to meet you!
Key Responsibilities
- Travel to sites (80% ) to install and remove equipment (network infrastructure, registers, cabling, PCs, printers, etc.)
- Perform site surveys for new acquisitions, constructions, and remodels
- Manage and oversee IT-related projects for conversions and remodels
- Provide daily hardware and software support for business operations and projects
- Respond to incident tickets on Microsoft Windows, business applications, and hardware issues
- Image and stage new hardware for business operations
- Provide training and guidance for lower-level Technicians
- Develop technical documentation and support processes
- Evaluate and test emerging technologies
Qualifications
- Must be able to travel (Real ID/Passport required)
- Flexible schedule: early/late flights, weekends, short notice
- Ability to install low voltage cabling (data, phone, IT tasks)
- Basic computer and networking skills
- Reliable transportation to get to office/airport
- Basic data infrastructure knowledge
- Ability to read wiring schematics and blueprints
- Safe use of power tools (drills, saws, etc.)
- Ability to work on-site with little supervision
- Professional communication skills (technical & non-technical)
- Advanced critical thinking and strong customer service skills
- Technical documentation writing skills
- Self-organization and time management
Physical Requirements
- Sitting, typing, frequent talking, eye/hand coordination
- May climb, stoop, kneel, crouch, or crawl; occasional lifting (10-40 lbs)
- Vision abilities: close, distance, color, peripheral, depth perceptio
Salary : $35 - $40