Field Service Technician

Our client is looking for a Field Service Technician for a 9-month contract in Macclenny, FL 32063.

Job Title: Field Service Technician

Location: Macclenny, FL 32063

Duration: 9 months

Type: Contract to Hire

Pay Rate: $21/hr. on W2

Additional Notes

• This role requires extensive weekly overnight travel, with technicians traveling from Sunday through Thursday and working onsite at various client retail locations during standard business hours.
• Candidates must have a valid state driver’s license (Real ID compliant), clean MVR, and a reliable personal vehicle to support daily travel between sites.
• Work schedule is Monday–Friday, 8 AM–5 PM, with overtime as needed, but no on-call or shift differentials.
• Only candidates within 50 miles of MacClenny, FL 32063 will be considered due to daily commute requirements.
• Top required skills: strong electro-mechanical aptitude and commercial printer hardware support experience (Lexmark certification strongly preferred).
• Contractors may drive varying mileage per day depending on assigned client locations.
• Previous challenges with this role include shortages of candidates with true commercial/large printer hardware experience.

Required Skills & Experience

• Minimum 2 to 3 years of field service experience, specifically in commercial printers required
• Must be able to do extensive traveling via plane and / or car
• Must have commercial / large printer experience; Lexmark printer certification nice to have
• Experience working on commercial printers and have an electronics / mechanical aptitude
• Working knowledge of Windows operating systems, networks, databases and network security concepts and tools is required
• Working knowledge of the Microsoft Office application suite including MS Outlook
• Experience with multi-platform Windows O/S required
• Working knowledge of Rufus, Windows Server imaging, photo printing experience, ability to troubleshoot system connectivity, Windows configuration
• Ability to work independently in a retail environment
• Ability to lift up to 50lbs.
• Excellent customer service skills and professionalism
• Able to communicate effectively both written and verbally, with key stakeholders, leadership, partners, team members, other organizations, and customers
• Ability to coordinate and prioritize multiple tasks simultaneously while maintaining attention to detail and quality
• Demonstrated capability to achieve results in a fast-paced, client-driven environment

What You Will Be Doing

• Project focus on upgrading advanced commercial printers at retail locations
• Duties may include replacing printer parts, paper feed, power supply, changing the print head, changing toner drum, transfer belt, image unit
• Perform complex upgrades and troubleshooting of printers, servers, hard drives, and monitor systems
• Provide on-site technical support to internal or external customers in resolving complex or escalated technology issues on operational or maintenance aspects of system equipment
• Install and remove equipment and systems as required
• Responsible for day-to-day operation of applications and equipment and serve as a customer contact on technical and service-related problems
• Ensure that all schedules, transmission, on-line systems, and problems are resolved in an accurate and timely manner
• Serve as a liaison between customers, departments, and within the organization to lead problem resolution and change management processes
• Determine the most cost-effective repair / resolution to minimize customer downtime