What are the responsibilities and job description for the Desktop Support Technician position at Motion Recruitment?
Job Title: Travel Desktop Support Technician
Location: Starting at 22 Patriot Place, Foxborough, MA 02035
(Travel to multiple sites across Massachusetts; may include Greater Boston, NH, and Cape Cod. Assigned regionally within a set radius.)
Schedule: Monday–Friday, 8:00 AM – 4:30 PM
Duration: Temporary (ASAP – 4 months)
Pay Rate: $24–$26/hour (based on experience)
Role Summary
Travel Desktop Support Technician providing Level 2 technical support across healthcare and affiliated sites. The role involves onsite troubleshooting, hardware/software support, device deployments, and end-user assistance across a range of locations and devices.
Key Responsibilities
- Provide break/fix support for desktops, laptops, printers, and peripherals
- Install, configure, and troubleshoot hardware and software (Windows environments)
- Perform workstation setups, imaging, data transfers, and device refreshes
- Support deployments, moves, and large-scale IT rollouts
- Troubleshoot network and connectivity issues
- Maintain accurate ticket documentation in ServiceNow or similar systems
- Collaborate with IT teams for escalation and issue resolution
- Transport and manage assigned IT equipment during daily travel
- Ensure compliance with IT standards and security protocols
Supported Equipment & Tools
- Windows 10/11 devices (desktops, laptops, thin clients)
- Printers, scanners, monitors, tablets, and peripherals
- Tools such as Microsoft Intune, Office 365, SCCM, Citrix, BitLocker, LAPS, and Defender
Requirements
- 1 year of customer service or IT support experience (healthcare preferred)
- 1 year hands-on experience with hardware troubleshooting and device support
- Valid driver’s license and reliable vehicle (required)
- Ability to travel between multiple sites daily
- Ability to lift up to 50 lbs
- Strong communication and customer service skills
- Comfortable working independently in the field
Nice to Have
- CompTIA, Microsoft, or ITIL certifications
- Strong problem-solving and adaptability skills
- Experience in healthcare IT environments
Additional Details
- Mileage reimbursement: $0.725/mile
- 3-week training with experienced technicians
- Must be available for occasional after-hours or weekend support
- Exposure to enterprise IT environments and tools for career growth into higher-level IT roles
Salary : $24 - $26