What are the responsibilities and job description for the Customer Engineer position at Motion Recruitment?
Our client is a trusted IT infrastructure and managed services provider serving enterprise customers worldwide. Based out of Dallas, they are looking to hire an IT Project Coordinator/Customer Engineer on a Contract basis.
Contract Duration: 6 Month Contract (Potential for extension or conversion)
70–80% travel (both in state and out of state) is required for on-site installations at client locations. There will be mileage reimbursement for the travel.
Required Skills & Experience
- Coordinator for IT Projects at assigned location(s)
- Single Point of Contact (SPOC) in all matters of Technology at assigned location(s)
- Collaborate and Coordinate with Clients, Vendors, and Project Management Teams as needed.
- Ensure that all Site standards are met via Standard Operating Procedures (SOP) and methodology
- Perform quality work on all deliverables including deployment and network activities
- Ensure customer satisfaction
- Ability to install and deploy all field technologies. (POS, Desktop, Label Printers, Office Printers, Kiosks, Tablets, Cabling, and smart hands for Network Equipment).
- IMAC Services. Perform installation, move, add, and Change for all Supported Equipment at assigned location(s)
- Performs general preventative maintenance tasks on computers, laptops and any other authorized peripheral equipment
Daily Responsibilities
- Face-to-face customer service experience
- Proven IT Support and Field Service experience (7 YoE)
- Project Management knowledge, Experience in : Incident Management, Problem Management, Change Management, Knowledge Management
- Proficient in network topology, familiar with rack and stack (Datacenter, IDF / MDF closets), minor config with assistance (assign IPs and verify network connectivity)
- Proficient with workplace deployment activities; desktop, monitor, docking station, PC/ Laptop / Thin client and peripherals, VoIP
- Ability to work efficiently as an individual and lead small or large team as required
You will receive the following benefits:
- Medical Insurance - Four medical plans to choose from for you and your family
- Dental & Orthodontia Benefits
- Vision Benefits
- Health Savings Account (HSA)
- Health and Dependent Care Flexible Spending Accounts
- Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance
- Hospital Indemnity Insurance
- 401(k) including match with pre and post-tax options
- Paid Sick Time Leave
- Legal and Identity Protection Plans
- Pre-tax Commuter Benefit
- 529 College Saver Plan
Motion Recruitment Partners (MRP) is an Equal Opportunity Employer. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP’s Employment Accommodation policy. Applicants need to make their needs known in advance.