What are the responsibilities and job description for the Client Support Specialist position at Motion Recruitment?
Title: Client Support - Associate
Location: Menomonee Falls Wisconsin 53051
Contract with direct client
Description: The IT Support Technician provides basic to intermediate technical support to clients by identifying, troubleshooting, escalating, and resolving information technology issues. This role supports end users with desktop, laptop, software, hardware, and basic networking issues while ensuring systems are properly installed, configured, and maintained to support business operations.
Key Responsibilities
Identify, manage, escalate, and resolve technical issues in a timely and professional manner
Provide basic and intermediate technical support to clients
Troubleshoot application issues and perform basic diagnosis of desktop and laptop software problems
Install, configure, and maintain software, print drivers, utilities, and related applications on workstations and within computer networks
Troubleshoot a wide range of IT issues, including software, hardware, and networking
Monitor installed systems to identify potential problems and take corrective action as needed
Ensure issues are properly documented and escalated according to established support processes
Deliver consistent, customer-focused technical support while meeting service level expectations
Required Skills and Qualifications
Basic to intermediate knowledge of desktop and laptop operating systems
Experience troubleshooting software, hardware, and basic networking issues
Familiarity with installing and configuring software applications and print drivers
Ability to diagnose technical issues and apply appropriate resolutions
Strong customer service and communication skills
Ability to manage multiple issues and prioritize workload effectively
Requirements:
1 - 3 years of related work experience, or an equivalent combination of education and experience in an IT environment.
1 - 3 years of customer service experience.
1 - 3 years technical experience a plus.
Experience supporting enterprise users and client-facing environments
May require collaboration with other IT teams for escalations and issue resolution
Excellent communication skills.
The ability to work in a team environment and commit to a flexible work schedule.
Previous experience troubleshooting desktop, printer and notebook issues.
Very strong user and support of MSOffice suite
Thanks
Shivam
Email - shivam.awasthi@motionrecruitment.com
Salary : $25