What are the responsibilities and job description for the Mobile Device Support Analyst position at Motion Recruitment Partners, LLC?
Job Details
Job Description
An enterprise-level technology team is seeking a Mobile Device Analyst to support the daily management, provisioning, and maintenance of mobile devices across the organization. This full-time, on-site role requires reporting to the office five days a week and includes travel to various field locations as needed.
The Mobile Device Analyst will play a key role in supporting smartphones, tablets, MIFI devices, and machine-to-machine services. Working alongside the existing mobile support team, this position ensures that all mobile assets are properly ordered, configured, tracked, and supported to maintain smooth operational continuity throughout the enterprise.
Required Skills & Experience
Experience managing and supporting a large fleet of mobile devices in an enterprise environment
Proficiency using enterprise carrier management portals (e.g., Verizon Enterprise Portal) for device ordering, reporting, and account management
Solid understanding of wireless plans, data usage management, and mobile service best practices
Hands-on experience with a Mobile Device Management (MDM) platform, preferably Intune
Experience working with a helpdesk ticketing platform such as ServiceNow
Familiarity with both Android and iOS operating systems
Excellent written and verbal communication skills, with the ability to clearly assist and guide end users
Strong organizational skills and exceptional attention to detail
What You Will Be Doing Focus Breakdown
40% Device Provisioning & Lifecycle Management
30% Inventory & Asset Tracking
20% End-User Support
10% Vendor & Portal Management
Daily Responsibilities Device Management & Provisioning
Manage the full mobile device lifecycle, including ordering, activation, configuration, deployment, and decommissioning
Support smartphones, tablets, MIFI devices, and machine-to-machine services across Android and iOS platforms
Inventory & Asset Tracking
Receive, document, and inventory all incoming mobile device orders
Maintain accurate records of mobile devices and related assets
Assist with audits to reconcile physical inventory against digital records
User Support & Helpdesk Operations
Provide support for mobile device issues, including connectivity problems, app troubleshooting, device setup, and general usage questions
Use a ticketing system (e.g., ServiceNow) to log, manage, and resolve support requests in a timely manner
Vendor and Portal Management
Utilize enterprise carrier portals for ordering, account updates, reporting, and service troubleshooting
Manage device and policy configurations in an MDM platform, such as Intune
Collaborate with vendors to support service delivery and escalate issues as needed
An enterprise-level technology team is seeking a Mobile Device Analyst to support the daily management, provisioning, and maintenance of mobile devices across the organization. This full-time, on-site role requires reporting to the office five days a week and includes travel to various field locations as needed.
The Mobile Device Analyst will play a key role in supporting smartphones, tablets, MIFI devices, and machine-to-machine services. Working alongside the existing mobile support team, this position ensures that all mobile assets are properly ordered, configured, tracked, and supported to maintain smooth operational continuity throughout the enterprise.
Required Skills & Experience
Experience managing and supporting a large fleet of mobile devices in an enterprise environment
Proficiency using enterprise carrier management portals (e.g., Verizon Enterprise Portal) for device ordering, reporting, and account management
Solid understanding of wireless plans, data usage management, and mobile service best practices
Hands-on experience with a Mobile Device Management (MDM) platform, preferably Intune
Experience working with a helpdesk ticketing platform such as ServiceNow
Familiarity with both Android and iOS operating systems
Excellent written and verbal communication skills, with the ability to clearly assist and guide end users
Strong organizational skills and exceptional attention to detail
What You Will Be Doing Focus Breakdown
40% Device Provisioning & Lifecycle Management
30% Inventory & Asset Tracking
20% End-User Support
10% Vendor & Portal Management
Daily Responsibilities Device Management & Provisioning
Manage the full mobile device lifecycle, including ordering, activation, configuration, deployment, and decommissioning
Support smartphones, tablets, MIFI devices, and machine-to-machine services across Android and iOS platforms
Inventory & Asset Tracking
Receive, document, and inventory all incoming mobile device orders
Maintain accurate records of mobile devices and related assets
Assist with audits to reconcile physical inventory against digital records
User Support & Helpdesk Operations
Provide support for mobile device issues, including connectivity problems, app troubleshooting, device setup, and general usage questions
Use a ticketing system (e.g., ServiceNow) to log, manage, and resolve support requests in a timely manner
Vendor and Portal Management
Utilize enterprise carrier portals for ordering, account updates, reporting, and service troubleshooting
Manage device and policy configurations in an MDM platform, such as Intune
Collaborate with vendors to support service delivery and escalate issues as needed
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Salary : $40