What are the responsibilities and job description for the IT Helpdesk/Systems Support position at Motion Recruitment Partners, LLC?
Enjoy onsite work with a team, have scripting experience and live in the Birmingham area? We have an IT System Support Analyst opening that might be a fit. In this role you will work the ticket cue, help with end of lease and answer incoming calls. T
Contract Duration: 6 months
Required Skills & Experience
Daily Responsibilities
Contract Duration: 6 months
Required Skills & Experience
- High School diploma or equivalent, college degree preferred.
- 2-4 years' experience installing, configuring and resolving complex PC support issues
- Should possess strong customer service skills and good verbal communications skills.
- Should possess strong working knowledge of Microsoft Office applications, Windows, O365 and Active Directory.
- Should possess good analytical/trouble shooting skills.
- Previous ticketing system experience is nice to have.
- Should have A certification and possess good written skills.
- Scripting or automation of processes/ideally PowerShell
Daily Responsibilities
- Provide first-level support and problem resolution for internal and external customers; point of contact for system related problems; setup and configure branch and desktop printers; monitor the wide area network.
- Provide excellent customer service.
- Must complete time critical assignments on time to meet company goals and customer deadlines.
- Understands potential to be required to be on-call on nights or weekends or work weekend and night shifts
- Must enter all work into ticketing system
- Must comply with all policy and procedures of the company
- Complete assigned tasks as assigned by the System Support Manager
- Install and configure replacement PCs and peripherals.
- Perform physical duties related to PC deployments and repair (crawling under desks, packing/unpacking PCs, shipping of hardware)
- Provide support for PCs, printers, scanners, aircards and PDA devices.
- Assist the LAN/Server department with research and evaluation on a wide range of current and new PC products and technical information.
- Perform on-sight technical PC support for corporate personnel.
- Ensures compliance with company's Performance Standards, with proper recognition of investment for long-term growth.
- Recommend products as required and in accordance with polices.
Salary : $21 - $25