Field Service Technician

Our client is looking for a Field Service Technician for a 3-month contract in Tucson, AZ 85757.
Applicants must be currently authorized to work in the US on a full-time basis now and in the future.

Our client is a multibillion-dollar company that provides end-to-end managed services, technology, and consulting to enable the digital workplace for small to enterprise businesses. Join their team to be part of delivering individualized experiences to a diverse range of clients in a collaborative and productive workplace environment.

Contract Duration: 3 months

Required Skills & Experience

• 2-5 years of relevant IT or field service experience preferred (training provided for qualified candidates with less experience).
• Strong hands-on hardware repair experience (printers, PCs, POS systems).
• Familiarity with ticketing systems and break-fix troubleshooting.
• Basic networking knowledge (wired/wireless).
• Excellent communication, problem-solving, and customer service skills.

Desired Skills & Experience

• CompTIA A certification.
• Experience or certification with Laser printer, Plotter, Formatter, and Hardware repair.
• Experience with OEM PCs/Dell, HP, and Lenovo is highly desirable.
• Successfully complete and pass technical training and certification upon hire to support the accounts.

What You Will Be Doing

• Provide on-site technical support for network and wireless infrastructure, access points, computers, kitchen display systems, and digital boards.
• Perform hardware and software diagnostics, break-fix, and IMAC (Install, Move, Add, Change) work to minimize downtime.
• Support general IT needs across multiple clients and locations (restaurants, retailers, banks, etc.).
• Maintain compliance with client SLAs and ensure timely and detailed ticket updates using a ticketing system.
• Plan efficient daily routes and adapt quickly to changing schedules or priorities.
• Provide outstanding customer service and professional communication with staff and management.
• Perform administrative and training tasks remotely as needed.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.