What are the responsibilities and job description for the Desktop Support Technician position at Motion Recruitment Partners, LLC?
Our client is looking for a Desktop Support Technician for a 2-month contract in Winfield, KS 67156.
Applicants must be currently authorized to work in the US on a full-time basis now and in the future.
Our client is a multibillion-dollar company that provides end-to-end managed services, technology, and consulting to enable the digital workplace for small to enterprise businesses. Join their team to be part of delivering individualized experiences to a diverse range of clients in a collaborative and productive workplace environment.
Contract Duration: 2 months
Required Skills & Experience
Applicants must be currently authorized to work in the US on a full-time basis now and in the future.
Our client is a multibillion-dollar company that provides end-to-end managed services, technology, and consulting to enable the digital workplace for small to enterprise businesses. Join their team to be part of delivering individualized experiences to a diverse range of clients in a collaborative and productive workplace environment.
Contract Duration: 2 months
Required Skills & Experience
- 3-7 years' experience supporting PC Hardware and software.
- Excellent customer service skills and experience.
- Deep understanding of diagnosing, troubleshooting, and replacing PC/laptop hardware internal components (motherboard, hard drives, RAM, CPU), and understanding of troubleshooting PC software (Windows blue screen, Outlook, connecting network printers) as well.
- Strong understanding or work experience of server and network support within an enterprise.
- Energetic, Professional, heads-down, social, and process driven.
- Comfortability providing hands & feet support for Server and Network highly preferred.
- Experience working in an enterprise environment.
- Ability to handle multiple projects.
- Ability to set up, configure, and add all hardware.
- Experience with asset management. Install, move, add, and change large IMAC events expected for client printer migration and PC refreshes.
- Repair, test, image, and clean PC's, laptops, monitors, printers, and other related hardware.
- Maintain, analyze, and troubleshoot software and computer peripherals.
- Assure that all tickets requiring follow-up work and/or calls receive appropriate attention.
- Assist with installations, configurations, upgrades, patching, and other maintenance activities of server equipment.
- Perform backup, recovery, and security procedures both planned and during emergencies.
- Follow established procedures to detect, diagnose, and accurately report outages of critical site applications.
- Assist with diagnosis of network hardware and performance problems.
- Perform approved installation, configuration, and maintenance of physical network.
- Perform network system administration tasks both planned and during emergencies.
- Comfortable with face-to-face interactions as will be required to provide technical support to end users in-person at the customer's site.
- Back up and burn end-user data.
- Assist in developing and documenting improvements to current processes.
- Assist other coworkers in resolving end users' technical issues across the program.
- Assist the Site Leader in the execution of established processes and escalations.