What are the responsibilities and job description for the Assistant Store Manager - Dana Point position at Mother's Market & Kitchen, Inc.?
The Assistant Store Manager supports the Store Manager in leading daily store operations, developing team members, and delivering exceptional customer experience. This role helps to drive sales performance, operational excellence, and service standards while ensuring the store is clean, safe, fully stocked, and customer-ready. The Assistant Store Manager acts as a leader on duty, models company values, and helps build a positive, accountable, service-focused culture.
Wage Range: $25/hour- $75k/year
Benefits: Medical, dental, vision, life insurance, & in-store discounts
Key Responsibilities
Store Operations
Support and oversee daily store operations
Serve as Manager on Duty when assigned
Open and close store according to procedures
Ensure store standards for cleanliness, organization, and readiness
Monitor in-stock levels and merchandising standards
Execute operational checklists and routines
Ensure policy and procedure compliance
Team Leadership & Development
Supervise and support team members across departments
Train and onboard new hires
Provide coaching, feedback, and performance support
Reinforce service and operational standards
Assist with scheduling and labor coverage
Promote accountability and teamwork
Customer Service Excellence
Model Mother’s Market service standards
Proactively engage with customers on the sales floor
Resolve customer concerns and escalations
Support service recovery and satisfaction efforts
Ensure consistent, friendly, knowledgeable service
Sales & Merchandising
Support promotional and merchandising execution
Ensure displays are full, accurate, and properly signed
Monitor product movement and sales trends
Partner with department leaders on ordering and replenishment
Help drive sales and basket growth initiatives
Safety & Compliance
Maintain food safety and sanitation standards
Ensure compliance with health and safety regulations
Enforce safe work practices
Support loss prevention and shrink control
Ensure incident reporting procedures are followed
Qualifications
2 years of retail or grocery leadership experience
Prior supervisory or key-holder experience preferred
Strong customer service background
Experience coaching or training employees
Ability to manage multiple priorities
Strong communication and problem-solving skills
Flexible availability including evenings, weekends, and holidays
High school diploma or equivalent required (associate or bachelor’s preferred)
Desired Traits
Successful Assistant Store Managers at Mother’s Market demonstrate:
Service-first mindset
Positive leadership presence
Calm under pressure
Strong decision-making ability
Accountability and reliability
Team development focus
Attention to detail
High integrity and professionalism
Solution-oriented thinking
Passion for natural and specialty foods (preferred)
Benefits (may vary by position)
Competitive hourly pay
Employee discount on Mother’s Market products
Flexible scheduling
Opportunities for advancement and leadership development
Supportive, mission-driven work environment
Physical Requirements
Ability to stand and walk for extended periods
Ability to lift and carry up to 50 pounds
Frequent bending, reaching, and stocking
Comfortable working in refrigerated and dry storage areas
Ability to move throughout all store departments daily
Why Work at Mother’s Market
Mission-driven company focused on health and wellness
Supportive, team-oriented culture
Opportunities for growth and development
Employee discounts on organic food and wellness products
Equal Opportunity Employer
Mother’s Market is proud to be an Equal Opportunity Employer. We welcome all qualified applicants regardless of race, color, religion, gender, sexual orientation, age, disability, or any other protected status.
Salary : $25 - $75