Roseburg Motel 6 Front Desk Agent- Day/Swing shift

Motel 6 Guest service representative Day Shift 7am-3pm & Swing Shift 3pm-11pm

We are looking for a Guest Relations Representative to make our guests feel welcome and ensure their pleasant and comfortable stay at our hotel. What is the role of a Guest Relations Representative? Guest Relations Representative responsibilities include greeting guests as they arrive, coordinating their check-ins to assigned rooms and informing them about the hotel’s facilities. If you have previous hospitality experience and are familiar with hotel procedures, like bookings, and check-in/check-out processes, we’d like to meet you. Our ideal candidates have a flair for communication, with the ability to resolve issues in a timely and accurate manner. Ultimately, you will manage guest services and our hotel’s image by answering guests’ requests and making sure our visitors are satisfied.

Responsibilites

• Provide upscale guest service experiences for clients throughout their stay
• Ensure clients are properly greeted upon their arrival
• Monitor daily bookings and ensure assigned rooms are prepared prior to check-in.
• Check-in and check-out procedures, including reservations and financial transactions
• Promptly address guests’ requests
• Actively listen to and resolve complaints
• Inform clients of our hotel services, including breakfast and dining options
• Promote all hotel amenities, conveniences and programs offered
• Liaise with Housekeepers and Wait Staff to provide an overall comfortable guest experience
• Recommend local tourist spots, including places to dine, shop and sight-see
• Establish friendly relationships with regular hotel clients
• Understanding of all hotel management best practices and relevant laws
• Proficiency in English; knowledge of other languages is a plus
• Customer service drive with outstanding communication and active listening skills
• Excellent problem-solving and multitasking skills

*****MUST PASS A PRE-EMPLOYMENT UA AND BACKGROUND CHECK*****

Job Types: Part-time, Temporary

Pay: $15.05 per hour

Benefits:

• Employee assistance program
• Employee discount
• Flexible schedule

Experience:

• Hotel experience: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Shift availability:

• Night Shift (Required)
• Overnight Shift (Preferred)

Work Location: In person

Benefits:

Salary : $15