What are the responsibilities and job description for the Part Time Guest Service Representative position at Motel 6 Elk Grove Village?
Motel 6 Elk Grove OHare (2881 Touhy Ave)
***This position requires the employee to have a schedule of 2-3 days per week***
Part Time Guest Service Representative
We are looking for a friendly and enthusiastic Guest Service Representative who embodies hospitality and guest service. The ideal candidate possesses an upbeat personality, is engaging, responsible, can think quick on their feet, and is adept at multi-tasking. Open availability required: days, nights, overnights, holidays and weekends
Responsibilities
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to guests’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Maintain updated records of bookings and payments
Skills
- Work experience as a Hotel Front Desk Agent, Receptionist or similar role
- Experience with hotel reservations software
- Customer service attitude
- Excellent communication and organizational skills
- Degree in hotel management is a plus
- Microsoft 365 knowledge (Word Documents)
- Make rounds on property
- Report any maintenance issues to the maintenance person
Requirements
- Only interested serious candidates apply
- Availability to work a schedule including days, nights, weekends, and holidays.
- Weekends (a must)
What to wear for interview:
- Business casual (dress pants/skirt, button down/blouse or solid color polo shirt, optional tie)
Benefits
- Flexible schedule
- Employee discount
Job Type: Full-time
Pay: From $16.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Application Question(s):
- Why do you think you would be a good fit for the Full Time Guest Service Representative opportunity?
Experience:
- customer service: 1 year (Preferred)
- Hospitality: 1 year (Preferred)
- hotel: 1 year (Preferred)
Shift availability:
- Night Shift (Required)
- Day Shift (Required)
- Overnight Shift (Preferred)
Work Location: In person
Salary : $16