What are the responsibilities and job description for the Manager on duty position at Motel 6 Downtown Denver?
The Manager on Duty oversees daily hotel operation and full staff or department teams, ensuring smooth operations during their shift. This role involves supervising staff, managing customer service interactions including handling complaints and coaching, overseeing inventory, and ensuring compliance with company policies. The Manager on Duty holds full authority throughout their shift with a focus on collaborative decision-making to maintain high service standards and operational efficiency.
Responsibilities
- Supervise team members and coordinate daily activities
- Manage customer service issues and resolve complaints
- Coach staff on delivering excellent service
- Monitor inventory levels and oversee stock management
- Conduct staff training and development sessions
- Generate reports on shift performance and incidents
- Ensure compliance with operational and safety standards
- Make collaborative decisions impacting shift operations
Preferred Qualifications
- 2 years of experience in hospitality or retail management
- High School Diploma or equivalent
- Strong leadership and team management skills
- Effective conflict resolution and problem-solving abilities
- Excellent time management and communication skills
- Proficiency in customer service best practices
- Familiarity with reporting tools
Salary : $21 - $24