What are the responsibilities and job description for the Express Service Advisor position at Mossy Honda?
At Mossy Auto Group our employees are our most valuable asset. Our mission statement is to create an environment of high integrity & mutual respect that nurtures openness, creativity, & innovation. Every employee at Mossy is absolutely critical to its success. As a family owned & operated business we consider each employee and extension of the Mossy family. We promise to deliver the same award winning service and value that our community has come to expect from our dealership through the years.
As an Express Service Advisor, you will own our customer’s experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and service repairs/maintenance. From greeting vehicle owners on the drive line to explaining the repair process, our Service Advisors are true professionals who enjoy helping others. The Express Service Advisor acts as a liaison between external customers and all those involved internally at the dealership.
Employees in this position will be paid a base hourly wage of the applicable minimum wage up to $21.00 per hour, plus commissions. Commission amounts vary based on performance, with the expected average annual earnings with commissions are approx. $45,000 to $67,000.
Benefits
Medical, Dental & Vision
Group Insurance Plans & Discounts
401K Retirement Savings Plan
Paid Vacation and Holidays
Disability Insurance
LAP (Life Assistance Program)
Basic Life, Dependent & Accident Insurance
Growth Opportunities
Paid Training
Employee Purchase Incentives
Family Owned & Operated
Health & Wellness
Flexible Work Schedule
Discounts on Products & Services
Direct Deposit
Responsibilities
Establish long-term positive relationships with customers
Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
Determine progress of repair/service orders & inform customers accordingly
Review results of customer satisfaction surveys with Service Manager
Ensure comprehensive re-delivery check of customer vehicle, ensuring cleanliness & that all items for service/repair have been carried out appropriately & on schedule
Qualifications
Organized and friendly personality with high energy
Proven track record of achieving or over-achieving goals
Time management skills
Fantastic communication skills with your customers
Professional, well-groomed personal appearance.
Clean driving record & valid CA Driver’s License
Superior customer service skills
Basic understanding of vehicle systems
Basic understanding of computer keyboard operations
Our company is committed to hiring a diverse and qualified workforce. We will not consider any characteristic or category protected by state or federal law in hiring or employment decisions, including but not limited to race, national origin, color, religion, sex, sexual orientation, gender identity, disability, age, status as a parent, or genetic information. We are an equal opportunity employer and drug-free workplace. Offers of employment contingent upon successfully passing background screening (incl. criminal background check, review of motor vehicle records, verification of SSN and passing drug test at a certified testing facility.
As an Express Service Advisor, you will own our customer’s experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and service repairs/maintenance. From greeting vehicle owners on the drive line to explaining the repair process, our Service Advisors are true professionals who enjoy helping others. The Express Service Advisor acts as a liaison between external customers and all those involved internally at the dealership.
Employees in this position will be paid a base hourly wage of the applicable minimum wage up to $21.00 per hour, plus commissions. Commission amounts vary based on performance, with the expected average annual earnings with commissions are approx. $45,000 to $67,000.
Benefits
Medical, Dental & Vision
Group Insurance Plans & Discounts
401K Retirement Savings Plan
Paid Vacation and Holidays
Disability Insurance
LAP (Life Assistance Program)
Basic Life, Dependent & Accident Insurance
Growth Opportunities
Paid Training
Employee Purchase Incentives
Family Owned & Operated
Health & Wellness
Flexible Work Schedule
Discounts on Products & Services
Direct Deposit
Responsibilities
Establish long-term positive relationships with customers
Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
Determine progress of repair/service orders & inform customers accordingly
Review results of customer satisfaction surveys with Service Manager
Ensure comprehensive re-delivery check of customer vehicle, ensuring cleanliness & that all items for service/repair have been carried out appropriately & on schedule
Qualifications
Organized and friendly personality with high energy
Proven track record of achieving or over-achieving goals
Time management skills
Fantastic communication skills with your customers
Professional, well-groomed personal appearance.
Clean driving record & valid CA Driver’s License
Superior customer service skills
Basic understanding of vehicle systems
Basic understanding of computer keyboard operations
Our company is committed to hiring a diverse and qualified workforce. We will not consider any characteristic or category protected by state or federal law in hiring or employment decisions, including but not limited to race, national origin, color, religion, sex, sexual orientation, gender identity, disability, age, status as a parent, or genetic information. We are an equal opportunity employer and drug-free workplace. Offers of employment contingent upon successfully passing background screening (incl. criminal background check, review of motor vehicle records, verification of SSN and passing drug test at a certified testing facility.
Salary : $17 - $21