Customer Care Coordinator

Location: Mosser Towers (350 Turk St., 455 Eddy St.)

Job Summary: The Customer Care Coordinator provides administrative and security support to the Property Management Team. The Customer Care Coordinator is responsible for maintaining a professional and welcoming atmosphere for residents and visitors, patrolling the building and enforcing building/community rules.

Essential Functions:

• Welcome all incoming residents and guests; Serves as a focal point for customer problems, questions, or concerns. 
  • Ascertains nature of business, and guides visitors to destination.  Enforces visitor policy by requesting identification and utilizing sign in/sign out logs. 
• Liaises between the client and with the appropriate company personnel to provide timely and accurate answers for the customers.
• Provide residents with proper direction and maintenance department contact information for all maintenance and service-related matters.  
• Answer incoming calls and handle accordingly by directing to appropriate department.  Conduct follow up as needed. 
• Assist with mail distribution, assist with posting resident notices and other communication.  Manage and distribute packages.
• Provides support to Property Management and Leasing teams.  Including but not limited to: providing basic leasing information, assisting with prospect tours, encouraging and soliciting resident feedback through surveys and social media platforms, providing support to Property Managers to ensure resident and customer needs are met. Utilize CRM tool (RentCafe) to manage interactions with residents and customers.

• Patrol the building with regular frequency as scheduled.  Duties including monitoring video surveillance that cover the property, paying close attention to tailgating; physical on-foot patrol of property, including garage and side entrances; checking to ensure no trespassers camp in front of the property.  Ensure lobby doors are locked and secure at all times. May patrol public rooms, investigate disturbances, and warn troublemakers.
• Report any suspicious activity to the police and/or security patrol company immediately. 
• Fire Life Safety Monitoring: Complies with all safety and security policies.
• Maintains reception area in neat and orderly condition.
• Complete special projects as requested

Qualifications:

• Experience in Security and Safety Management.
• Basic knowledge of Microsoft Office.  Demonstrate computer literacy.
• Flexible schedule and positive attitude. 
• Customer service or sales experience 
• Communicate clearly and effectively in person, in writing, and on phone.

Physical Requirements:

• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards.
• Must be able to talk, listen and speak clearly on telephone.

Mosser Companies is proud to be an Equal Opportunity Employer (EOE)