Server Assistant

Job Description and Summary
A member of the Moss Creek service professional staff is the face of our community. They are
here to provide a positively memorable experience for all members and guests dining with us.
Server Assistants are part of the heart and soul of dining presentation and cleanliness. Server
Assistants are crucial in providing an attentive and pleasant dining experience for all members
and guests through a number of different responsibilities. The Server Assistant will oversee and
execute table clearing and cleanliness protocols, cleaning, resetting of tables, and keeping the
service floor clean and organized at all times. The Server Assistant will also serve as a key link
for members special requests for desired preferences in regards to table settings and heat or
shade preferences. The Server Assistant is also crucial to clear and clean tables to reduce
turnover time between parties and keep tables readily available for incoming members. They
should familiarize themselves with menu items and specials and have a basic knowledge of
beverages and beverage service
Duties and Responsibilities - include the following but other duties may be assigned.

• Is knowledgeable of the Levels of Performance service levels.
• Focuses on, and prioritizes, member recognition.
• Removes plates, utensils, and glassware from tables once diners have ceased use.
• Resets tables.
• Sweeps under and around departed tables.
• Moves umbrellas and heaters for member’s request.
• Runs used dishes, glassware, and utensil to dish pit.
• Maintains a well-organized and stocked service area.
• Uphold all sanitation and safety protocols.
• Assist in refilling beverages for service staff.
• Preps dining areas prior to member’s arrival.
• Keeps floors, tables, table surfaces clean and sanitized.
• Assists with dining, banquet and event set up and placing tables and chairs, linens,

glassware, silverware, plates and more as directed by the F&B Manager or Club
Manager.

• Cleans tables and chairs on a daily basis
• Assists with the correction of uneven tables and chairs

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• Comes in to work on time with a positive attitude, in the correct uniform, neatly pressed.
• Successfully and positively performs within work dynamics and under pressure.
• Is always busy, if their tables are taken care of, they are helping other servers or doing

side work.

• Successfully and positively performs within work dynamics and under pressure.
• Complies with all health and safety protocols involved in handling food.
• Embraces and embodies the MCOA culture
• Follows all the health and safety protocols of safe liquor service.
• Embraces and embodies the Moss Creek culture

Position Specific Skills and Qualifications

• Strong interpersonal and problem-solving abilities. Highly responsible & reliable.
• Ability to work well under pressure in an ever-changing environment.
• Present a positive and professional image.
• Ability to make good decisions and follows company policies in accordance with applicable

regulations and procedures.

• Experience providing excellent customer service in a fast-paced bar or fine dining

restaurant bar.

• A positive attitude and the ability to work well under pressure with bussers, cooks, and

other staff.

• Ability to carry heavy bus tubs and stand for long periods of time
• Able to perform high quality work, even while unsupervised.
• Ability to multi-task and deliver orders accurately and in a timely manner.
• Position will be required to work a varied schedule that includes evenings, nights, and

weekends. You are part of a team who will ensure you have support and the ability to
cover your time off.
All Staff General Duties

• Represent and execute as part of all duties MCOA’s core values.
• Ability to work cohesively as part of a team.
• Demonstrate professional conduct with all colleagues, with the ability to remain calm in

stressful situations.

• Ability to focus attention on needs the needs of membership, always remaining calm and

courteous.

• Come to work in appropriate uniform, with proper grooming adhering to all

appearance/grooming standards.

• Come to work as scheduled and arrive at your work area prepared for the day’s duties.
• Maintain a clean and organized work area.
• Attend all meetings as scheduled.
• Maintain a friendly and cooperative attitude toward your fellow staff members and guests.
• Report unsafe conditions to mgmt. Fill out maintenance requests to rectify conditions.
• Maintain and adhere to service standards.
• Be informed about all policy, procedures, and communication as outlined in the employee

handbook.

• Enjoy your work.

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General Skills and Qualifications

• Ability to prioritize and organize work assignments.
• Ability to be clear thinker, analyze and resolve problems exercising good judgement.
• Ability to focus attention to details.
• Ability to remain calm and courteous with demanding/difficult guests/employees and/or

situations.

• Ability to provide clear and pleasant communication in English using proper grammar.
• Ability to ascertain guest needs and comply with such to ensure guest satisfaction.
• Ability to understand member inquiries and provide immediate and appropriate responses.
• Ability to read and interpret documents such as safety rules, operating and maintenance

instructions, and procedure manuals.

• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of members or employees of organization.

Physical Demands
The physical demands described here are representative of those that must be met by an
employee to successfully perform the essential functions of this job. These functions are listed

below and other functions may be included as needed:

• Regularly required to stand and talk and hear.
• Occasionally required to walk; sit; use hands to finger, handle, or feel and reach with hands

and arms.

• Must be able to lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color

vision, peripheral vision, depth perception and ability to adjust focus.

• Withstand a moderate noise level.

Reasonable accommodations made to enable individuals with disabilities to perform the essential
functions.
Reporting Structure
The Server Assistant reports to the Food and Beverage Manager who reports to the Club
Manager.
Evaluation Process
The Server Assistant can expect a formal annual review during Q4 of the current year. The
Bartender can also expect periodic performance discussions with the Food and Beverage
Manager as part of the organizations Levels of Performance System. These are periodic
discussion where the Server Assistant and Food and Beverage Manager will discuss job
performance and possible graduation, or decline in their Level of Service.
Physical Location and Hours
The Server Assistant will work primarily from clubhouse and Bostwick Park locations. Location
may change due to unforeseen circumstances or to create visibility of the administrative team or
to assist other members of the leadership team at the direction of the Food and Beverage or Club
Manager. It is expected that the Server Assistant will work with the Food and Beverage Manager
to determine ongoing work hours for you and your direct reports.
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Compensation
Compensation will be commensurate with experience and performance. Compensation
increases are discussed during the formal annual review.
Education and/or Experience

• Minimum of 1-years’ experience in hospitality or similar experience.
• Knowledge of private residential communities in the Hilton Head Island area a plus.
• Commitment to the goals and initiatives of the food and beverage department.
• Effective oral communication skills.
• Knowledge and dedication to professional development.
• Proficiency in point-of-sale use.
• Able to work collaboratively and in partnership with staff.

Additional Qualifications
To perform this job successfully, an individual must be able to perform each essential duty
satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or
ability required. Reasonable accommodations may be made to enable individuals with disabilities
to perform the essential functions.
Language Skills
Ability to read and interpret documents such as safety rules, operating and maintenance
instructions, and procedure manuals. Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees of organization.
Mathematical Skills
Ability to calculate figures and amounts such as discounts, proportions, percentages, sales
and cost percentages.
Reasoning Ability
Ability to apply common sense understanding to carry out detailed but uninvolved written or
oral instructions. Ability to deal with problems involving a few concrete variables in
standardized situations.