Tasting Room and Hospitality Manager

Moss & Co. partners with businesses at every stage of growth and we're proud to support the talented teams behind them. We're sharing this opportunity on behalf of our client, Chateau Margene. If it sounds like you, we'd love to connect!

About Chateau Margene

Chateau Margene is a small, family-operated estate winery in the Creston hills of Paso Robles, known for handcrafted, small-batch wines and an intimate, personal tasting experience. We are entering an exciting new chapter under new ownership, and we are building our hospitality program from the ground up. This is a rare chance to get in early, help shape how we welcome guests and care for our members, and grow into a larger role as the winery grows. If you want your work to matter and your ideas to be heard, this is the place to do it.

Description

Location:  Chateau Margene, 4385 La Panza Road, Creston, CA 93432

Status:  Full-time, non-exempt (hourly). Thursday–Monday schedule; weekend work required and on-site.

Compensation:  $30/hour – DOE, plus tips and wine club sign-up incentives. Minimum 30 hours per week.

Reports to:  Ownership / Finance Department

Key Responsibilities

Tasting Room & Guest Experience

• Warmly greet every guest and lead engaging, educational wine tastings that tell the story of our wines and estate.
• Confidently present, recommend, and sell wine, and actively convert guests into wine club members.
• Deliver consistent, gracious customer service that builds lasting relationships and repeat visits.

Orders, Reservations & Customer Correspondence

• Fulfill and package wine orders accurately, including pulling, boxing, and preparing shipments.
• Correspond with customers professionally by phone and email, answering questions and following up promptly.
• Manage reservations and guest communications through our Tock reservation system; tastings are by appointment only.
• Process sales and orders through our OrderPort point-of-sale (POS) system and maintain accurate records.

Wine Club Support

• Serve as a friendly, reliable point of contact for wine club members via phone and email.
• Support wine club shipments and on-site club pickups, ensuring members feel valued and well cared for.

Facility & General Upkeep

• Perform light cleaning and daily upkeep of the tasting room, including the bar, glassware, restroom, and common areas.
• Open and close the tasting room, restock wine and retail products, and maintain attractive, organized displays.
• Help keep inventory and the back-of-house storage areas tidy and well organized.

What We're Looking For

• A self-motivated, dependable individual who is comfortable working on their own for much of the day.
• Genuine warmth and strong hospitality and customer-service instincts.
• Clear, professional communication by phone, email, and in person.
• Comfort with sales and a sincere enthusiasm for wine and the Paso Robles wine community.
• Strong organization and the ability to juggle pouring, orders, reservations, and correspondence at once.
• Reliability, punctuality, and a polished, professional presence.

Requirements

• Minimum of 3 years of relevant experience (tasting room, hospitality, restaurant, or retail).
• Must be 21 years of age or older.
• Valid California Responsible Beverage Service (RBS) certification required.
• Availability to work weekends on-site is required; some holidays and special events as needed.
• Ability to stand for long periods and to lift and carry up to 50 lbs. repeatedly (cases of wine).
• Comfort using a point-of-sale system, reservation software (Tock), and basic computer tools (email, light data entry).
• Valid California driver's license.
• A positive, team-oriented attitude and willingness to learn.

Preferred (a plus)

• OrderPort POS experience.
• Prior tasting room, hospitality, restaurant, or retail experience.
• Wine knowledge or formal wine education.

Compensation & Schedule

Pay:  $30/hour – DOE, plus tips.

Wine Club Incentive:  Additional compensation earned for new wine club sign-ups.

Hours:  Full-time, Thursday–Monday, on-site at our Creston estate, with a minimum of 30 hours per week. Some holidays and special events as needed.

Benefits & Perks

• Employee discounts on wine and merchandise.
• 40 hours of paid sick leave annually.        
• Paid wine education and tasting opportunities to grow your expertise.

This is an exciting opportunity to join a boutique winery at a pivotal moment and grow with us as we build something special. Chateau Margene is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, veteran status, or other protected category.