What are the responsibilities and job description for the Warranty Administrator position at Moss Bros. Chrysler Dodge Jeep Ram San Bernardino?
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Warranty Administrator
Responsibilities:
Process & Submit: Book warranty repair orders and submit manufacturer warranty claims accurately and on time.
Track & Follow Up: Maintain receivables schedules, submit service contract claims, and follow up to ensure timely payment.
Collaborate: Work closely with technicians, service advisors, and supervisors to define claim scope and resolve issues.
Vendor Coordination: Partner with vendors and manufacturers to manage claim documentation and approvals.
Documentation: Ensure all warranty paperwork is complete, accurate, and compliant with manufacturer criteria.
Financial Control: Reconcile warranty receivables, coordinate with accounting, and verify deductibles are collected.
Compliance & Updates: Stay current on factory recalls, announcements, and warranty procedures.
Relationship Building: Establish positive working relationships with manufacturer and aftermarket warranty representatives.
Quality Review: Audit repair orders for accuracy, codes, and administrative data before submission.
Claims Management: Resubmit rejected claims promptly and maintain detailed records of claim status.
Reporting: Provide weekly claims status reports to the service manager.
Qualifications:
Experience: Minimum 2 years of warranty administration or clerical support experience (automotive preferred).
Detail Orientation: Strong accuracy, organizational skills, and ability to manage multiple claims simultaneously.
Collaboration: Proven ability to work effectively with service advisors, technicians, supervisors, and accounting staff.
Communication: Clear, professional verbal and written communication skills for interacting with manufacturers, vendors, and team members.
ProblemSolving: Ability to review rejected claims, identify issues, and resubmit promptly with proper documentation.
Accounting Knowledge: General understanding of receivables, reconciliations, and claim payment processes preferred.
Compliance Awareness: Familiarity with manufacturer policies, warranty procedures, and recall requirements.
Licensing: Valid driver’s license with a clean driving record.
Why Work With Us
At Moss Bros. Auto Group, we believe our people are the engine of our success. Joining our team means:
Growth Opportunities: Clear career paths and training to help you advance.
Supportive Culture: Work alongside a team that values collaboration, recognition, and accountability.
Competitive Benefits: Health insurance, retirement plans, employee discounts, and more.
Impactful Work: Play a key role in ensuring customer satisfaction and dealership excellence.