Future Opening: Customer Service Representative Level Two

Mosquito Joe of North Georgia is a fast-growing, locally owned business and we’re looking for a Customer Service Representative (CSR) in the Jefferson GA area to join our team. If you’re an organized, motivated self-starter looking for a position that will offer you professional growth in a range of areas, this could be the ideal job for you.

About Us

Mosquito Joe of North Georgia is your solution to make outside fun again. We provide outdoor pest control services to residential and commercial customers, eliminating and repelling outdoor pests such as mosquitoes, ticks and fleas. We’re a locally-owned company and part of the broader Mosquito Joe franchising family, a nation-wide system of independent business owners.  We have a unique and fun culture – and we want you to join us! 

Job Description

The CSR supports the business owners and the office manager and engages with customers to provide information in response to service inquiries, concerns, and requests about products and services. The CSR should have strong phone communication skills and be proficient in computer data entry in order to maintain a loyal customer base.

Main Job Tasks and Responsibilities 

• Answer the phone and sell recurring services to new customers
• Manage and execute customer sales process via phone and online sales channels
• Deal directly with customers either by telephone or email to respond to customer inquiries and resolve complaints
• Put the customer first and remain polite and professional at all times
• Keep accurate records of customer interactions and transactions in the computer system by inputting and updating notes on customer accounts
• Process payments and update billing information on customer accounts
• Continually maintain a working knowledge of the Company products, services and promotions
• Direct requests and unresolved issues to Office Manager
• Perform tasks as assigned by the Office Manager
• Miscellaneous duties as assigned

Education, Experience, and Requirements

• High school diploma or GED required
• 3-5 years experience in business, marketing, or sales; experience with phone sales is a plus
• Competent computer skills including Google Mail and MS Office suite (MS Word, Excel, etc.)
• Ability to type quickly and accurately
• Knowledge of administrative procedures

Key Competencies 

• Outgoing and personable with strong interpersonal skills
• Exceptional communication skills, both verbal and written
• Must be detail oriented and have the ability to multitask
• Be self-motivated and maintain a positive attitude

When you put on a Mosquito Joe® uniform, you become part of the family—a group of people committed to excellent customer service and passionate about making the outdoors a place that’s fun for everyone. Working for our franchises means they’ll take care of you the way they take care of their own family and friends. Because Mosquito Joe is not just a company that focuses on getting rid of pesky bugs, we’re a company that focuses on people, and creating a work culture of respect, integrity, and fun is just as important as serving our customers.

*All independently owned and operated franchised businesses operate under the service brands’ marks, trademarks, trade names, logos, emblems, slogans, or other indicia of origin in connection with the Mosquito Joe® franchise system within a specified geographical area. Only the independently owned and operated franchised business shall have any interaction with or authority for its business and make all employment related decisions related to its franchised business.