What are the responsibilities and job description for the Patron Services Manager position at Mosesian Center for the Arts?
The Patron Services Manager oversees all public-facing operations, serving as a primary point of contact for audiences and community partners. This role manages box office, front of house, concessions/bar, and the overall patron experience.
Reports to: Executive Director
Supervises: Assistant Patron Services Manager, Box Office Staff, House Managers, Concessions Staff, Volunteers
Works closely with: Production, Marketing, Development, Finance, External Vendors
Wages: Full Time, Exempt, $54,000 annualized
Hours
- Primarily on-site
- Tuesday–Friday, 12:00 PM–6:00 PM
- Evenings and weekends required based on events
Core Responsibilities
Box Office and Ticketing
- Administer ticketing system (setup, pricing, comps, reporting)
- Manage all box office operations and ticket sales
- Ensure reconciliation and coordination with Finance
Front of House Operations
- Oversee all front of house operations
- Hire, train, schedule, supervise FOH staff
- Establish and enforce policies (late seating, accessibility, refunds)
- Serve as escalation point for patron concerns
- Lead high-priority events (opening nights, galas, etc.)
- Shape full patron journey from purchase to departure
- Gather feedback and improve experience
- Maintain data across ticketing and POS systems
- Produce attendance and revenue reports
- Identify opportunities to improve efficiency and revenue
Concessions and Bar
- Manage concessions/bar operations (staffing, inventory, pricing)
- Ensure compliance with licensing and alcohol service
- Coordinate offerings with events
- Track sales and inventory with Finance
Receptions, Hospitality, and Catering
- Liaison for receptions, donor events, hospitality
- Coordinate with caterers and vendors
- Oversee execution of special events and rentals
Qualifications
We recognize that strong candidates gain skills in many ways. We encourage individuals with equivalent or related experience to apply.
- Strong written and verbal communication
- Multilingual preferred (Spanish, Portuguese, Armenian, Pashto)
- Highly organized with strong follow-through
- Ability to manage multiple priorities and deadlines
- Experience in customer service, hospitality, events, or administration
- Comfortable with Microsoft 365 and ticketing systems (AudienceView a plus)
- Ability to work independently and collaboratively
- Strong problem-solving in live event settings
- Warm communicator who builds trust with patrons and staff
- Calm and solutions-oriented under pressure
- Proactive, adaptable, team-oriented
- Interest in arts and community-based work
Benefits
- Health insurance (BlueCross Blue Shield HMO)
- Optional dental and vision
- Unlimited PTO after 3 months
- Campus fitness center membership
- Shuttle service
- On-campus food options
- Additional campus amenities
Equity
The Mosesian Center for the Arts is an equal opportunity employer and encourages applicants of all backgrounds and lived experiences.
About
The Mosesian Center for the Arts is a multidisciplinary arts center in Watertown, MA, serving over 20,000 visitors annually through performances, exhibitions, and education programs.
To Apply
Submit cover letter and resume: https://form.jotform.com/261026344672050
Questions: alianadelaguardia@mosesianarts.org
Salary : $54,000