Administrative Assistant

Summary

• This position is primarily responsible for assisting the Property Management Team in maintaining all aspects of property operations.

Essential Duties and Responsibilities

• Assists Property Managers in the initiation and management of all core business processes including resident relations, maintenance needs budgeting, accounts receivable, accounts payable, and vendor relations.
• Answers incoming phone calls professionally and handles accordingly, whether the caller is a prospective resident, a resident, an internal Company team member or a vendor.
• Takes resident/tenant service requests in a complete and accurate manner, route them to maintenance for prompt processing and conduct follow-ups.
• Physically inspects the property when on grounds, pick up litter and report any service needs to the maintenance team.
• Manage the preparation of and give approval on accurate tenant billings.
• Obtain aging report and deliver standard correspondence to address tenant delinquencies.
• Follow up on all delinquencies using Moses Tucker or client directed policies.
• Prepare portions of the monthly financial statement and code property invoices.
• Prepare POA minutes.
• Prepare aspects of annual budget preparation.
• Participate in performance oversight of all service contractors who perform contract services.
• Prepare lease abstract for new tenant files, prepare monthly rent roll
• Review maintenance work orders and ensure work is completed.
• Ensure that all property files are prepared and maintained in orderly and logical manner including leases and contracts.
• Completes other projects as assigned.

Competencies

• Adaptability - Accept criticism and feedback. Adapt to changes in the work environment. Change approach or method to best fit situation. Manage competing demands.
• Communications - Exhibit excellent listening and comprehension. Express ideas and thoughts verbally and in written form. Keep others adequately informed. Select and use appropriate communication methods.

• Customer Service - Display courtesy and sensitivity. Manage difficult or emotional customer situations. Meets commitment deadlines. Respond promptly to customer needs. Solicits customer feedback to improve service.
• Problem Solving - Develop alternative solutions. Gather and analyze information skillfully. Identify problems in a timely manner. Resolve problems in early stages. Work well in group problem solving situations.
• Teamwork - Balance team and individual responsibilities. Contribute to building a positive team spirit. Exhibit objectivity and openness to others' views. Give and welcome feedback. Put success of team above own interests.

Other Skills and Abilities

• Excellent judgment and discretion: ability to handle multiple priorities simultaneously, meet deadlines, and handle work-related stress is required.
• Friendly, courteous, service-oriented, professional, and outgoing.
• Remain calm and professional in stressful situations.
• Detail oriented while maintaining an extremely professional attitude.
• Must be able to work independently and productively with minimum supervision.
• Recognize problems, identify possible causes and resolutions.

Job Type: Full-time

Pay: $37,000.00 - $40,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Education:

• High school or equivalent (Preferred)

Experience:

• Administrative Assistant: 2 years (Preferred)

License/Certification:

• Driver's License (Preferred)

Work Location: In person

Salary : $37,000 - $40,000