Customer Care Representative - Dental

The CCR is the first representative of MLCHC to our patients. In this role, they must provide the highest level of customer service, actively working to help the patient in a warm, helpful, and empathetic manner. The CCR is also accountable for important administrative and clerical functions to support the dental team and keep patient records accurate and current.

Responsibilities

• Provides excellent service, information and support to patients and colleagues on the phone and in person.
• Manages dental appointment scheduling according to established procedures.
• When making appointments and at check in, ensures the accuracy of general patient information in the practice management system (Centricity).
• Communicates and supports patient with dental treatment costs.
• Responsible for referral management according to established procedures.
• Responsible for processing sliding fee applications according to established procedures.
• Supports patients and the medical team by accessing information, relaying requests and troubleshooting problems.
• Successfully adapts to changes in EHR and practice management systems, workflows and processes, and improvement efforts, including participating in employee training.

• Ability to read and speak Spanish and/or Russian preferred but not required.
• Possesses general work related skills at a higher level than completion of high school, including written and verbal communications skills, computational and computer skills, and mathematical knowledge frequently acquired through completion of a "business school (non BA/BS)" or "associates degree" type program.
• Travel between work sites is required as needed.