What are the responsibilities and job description for the Lab Operations Coordinator position at Moscot?
Job Description:
The Lab Operations Coordinator manages the order flow, logistics, and supplies for the Optical Lab in Long Island, New York.
Areas of responsibility include, but are not limited to, Inventory Control, Logistics, Lab Order Management, Internal & External Communication, and Customer Service.
Tasks & Responsibilities:
Lab Operations:
- Maintain the organization and timely execution of orders from Retail Shops.
- Manage workflow for lab technicians. Confirm that orders are executed by promise date and provide immediate communication to Shop Managers regarding any exceptions.
- Maintain and organize lab environment.
- Assist in the management and organization of lab supplies.
- Prepare daily deliveries to shops.
- Organize and prepare work trays for all orders.
- Reconciliation of Third Party invoices for lens and services
Communication:
- Responsible for timely updates to order status of lab tickets in POS system.
- Provide communication to Shop Managers and team regarding any exceptions to orders.
- Facilitate communication with messenger service and internal support team
- Streamline communication in Lab environment and collaborate with Lab Technicians on timely execution of orders
Inventory:
- Manage frame inventory.
- Execute inventory movements for Lab location in POS System
- Communicate any assortment needs or urgent replenishments to the Operations Team
Customer Service:
- Communicate any delays/updates to Shop Managers
- Prioritize orders by promise date for Lab Technicians
- Assist Shop Managers/Opticians with urgent requests/exceptions
- Provide the MX to all internal and external customers
Job Type: Full-time
Pay: From $20.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
- Monday to Friday
- Weekends as needed
Ability to Commute:
- Farmingdale, NY 11735 (Required)
Ability to Relocate:
- Farmingdale, NY 11735: Relocate before starting work (Required)
Work Location: In person
Salary : $20
