Director of Operations

MOSCOT is a five-generation family-owned New York City institution renowned worldwide for its iconic eyewear — The MOSCOT Originals. MOSCOT infuses its unmistakably refined, downtown aesthetic with over 110 years of eyewear expertise, and unparalleled Craftsmanship to create its timeless eyewear. While now recognized as a global fashion brand, MOSCOT remains, at heart, a neighborhood optical shop.

We are seeking a dynamic, process driven candidate that will be responsible for leading and managing the business operations focused on ensuring efficient execution and productivity optimization across all departments. This person will be responsible for managing complex projects, implementing continuous process improvement programs, and defining standard workflow and processes that will provide efficiency and productivity opportunities. Provide cross functional team leadership, project management, and optimizations for all channels of trade and departments including the Lab and Warehouse operations.

Essential Duties and Job Responsibilities:

• Identify and lead key focused projects across the Company to ensure processes, systems and workflows are efficient and optimize productivity for current business needs as well as prepare for future growth opportunities.
• Manage and facilitate clear and consistent communication across departments, gaining an understanding of the business needs implementing processing and systems to ensure organizational efficiencies for future growth.
• Develop and maintain Master Project Schedules and manage the successful execution of projects so that completion falls within intended timeframes.
• Collaborate with the Executive Management and department leaders, leading cross functional meetings, to manage projects from conception through completion, establishing goals, deliverables, timelines, and assigning clear ownership and taking ownership where applicable.
• Facilitate and lead the initiation/kick-off of all critical project meetings and coordination exercises with internal staff, key stakeholders, and external users to ensure responsibilities are efficiently, accurately, and effectively communicated and understood by all concerned.
• Optimize and oversee workflows to ensure effective collaboration between IT, Warehouse, Lab and Retail and Customer service/ecommerce. Create documentation workflows.
• Monitor project progress, proactively identify roadblocks, and provide solutions to ensure on-time and within-budget delivery.
• Establish automated key metric driven reports distributed to the Executive management and the key stakeholders.
• Oversee vendor relationships, contract negotiations, and management of external partners.
• Provide strategic recommendations to Executive Management and stakeholders.
• Prepare business presentations for executive management and stakeholders.
• Develop and utilize BI for reporting purposes.
• Develop and implement project management best practices to ensure efficient workflows and timely project execution.

Qualifications:

• Bachelor’s Degree required.
• Prior experience in business operations role in a retail or wholesale environment with an ecommerce component that focused on process improvement
• At least 5 years’ project management experience
• Proven track record with managing projects particularly related to IT systems integrations
• Proven ability to manage multiple priorities in a fast-paced environment.
• Strong leadership experience driving cross-functional initiatives with minimal supervision.
• Demonstrated success in optimizing workflows, managing timelines, and allocating resources across diverse projects.
• Strong leadership skills managing teams and conducting themselves in a professional manner at all times.
• Effective relationship building skills with leadership and stakeholders to establish trust and credibility
• Ability to proactively listen to the issues and needs to develop a strong action plan

Position onsite based in Farmingdale NY

Base Compensation: starting at $150k (salary commensurate with experience)

Benefits:

Healthcare including medical and dental

Vision (free eye exam 2 free frames per year)

401k Retirement Plan employer match