What are the responsibilities and job description for the Store Manager, Google Store Retail Houston position at Mosaic?
Role Overview: The Store Manager is the primary leader of the Google retail environment, responsible for cultivating an outstanding "consumer-first" service culture while driving overall operational excellence. You will be fully accountable for the execution of sales, service, and customer experience initiatives, ensuring the store remains "Radically Helpful" for every guest. This role requires a balance of strategic planning and hands-on floor leadership to manage the entire store team and deliver high-performing business results.
Salary: $95,000-$102,000
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Team Leadership: Oversee all employee management, including hiring, development, discipline, and scheduling, to build a diverse, high-performing team.
Operational Accountability: Responsible for maintaining adequate inventory levels, overseeing store appearance, and completing all accounting and paperwork associated with cash receipts and physical inventories. - Engagement & Culture: Create an inclusive, collaborative environment and manage the team to deliver event content that grows customer knowledge and engagement.
- Performance Coaching: Spend the majority of time on the sales floor coaching personnel on sales techniques, reputation metrics, and providing feedback to improve product performance.
- Strategic Planning: Partner with the Regional Store Manager on staffing forecast plans and successfully execute the launch of new products, services, or processes.
- Compliance: Drive operational compliance for back-office processes and conduct monthly cost reviews of overtime, discounts, and returns.
Success Profile & Skills
- Results-Oriented: Passion for meeting and exceeding goals related to revenue, productivity, and customer reputation.
- Decision Quality: Ability to utilize professional expertise to solve complex problems and analyze issues effectively.
- Communication: Strong verbal and written communication skills with a working knowledge of G-Suite.
- Experience: 6–8 years of retail management in high-touch, customer-facing environments.
- Education: A Bachelor’s degree is preferred; however, a relative combination of adequate work experience and education may be sufficient in place of the degree.
Salary : $95,000 - $102,000