What are the responsibilities and job description for the Regional IDD Expansion Services Manager position at Mosaic?
State Service Development Manager – Central Iowa
Organization: Mosaic
Reports To: State Operations Director
Status: Full-Time, Exempt - M-F flexible business hours as needed
Location: Hybrid, Urbandale, Iowa
About Mosaic: Real Life. Real Possibilities.
At Mosaic, we relentlessly pursue opportunities that empower people to lead fulfilling lives in caring, inclusive communities. Guided by our core values of Belonging, Connection, Faithfulness, and Grit, we work together as One Mosaic to ensure the people we support have a voice, access to quality services, and every opportunity to thrive.
Position Overview
Are you a natural relationship-builder, strategic thinker, and compassionate leader? We are seeking a State Service Development Manager in Central Iowa to spearhead strategic growth initiatives, build vibrant community partnerships, and expand our trans-formative service lines for persons with an intellectual and developmental disabilities. Working alongside the State Operations Director and local operational leaders, you will serve as a key growth catalyst and regulatory expert, driving innovation and leading a high-performing team.
Key Responsibilities & Essential Functions
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Drive Business & Market Growth: Conduct market analysis, monitor industry trends, and expand existing service lines for intellectual and developmental disabilities to build a robust pipeline of referral partners.
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Lead & Mentor Teams: Oversee hiring, training, supervision, and ongoing professional development of direct reports to maximize employee engagement and drive success.
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Serve as an Ambassador & Partner: Build strong, trust-based relationships with community referral sources, industry organizations, and local community leaders across the state of Iowa.
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Regulatory Subject Matter Expertise: Serve as an internal and external advisor on Iowa service models for individuals with intellectual and developmental disabilities, regulatory requirements for community based services, and policy frameworks.
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Collaborative Strategy: Partner with cross-functional leadership teams to align business development initiatives with overall organizational goals.
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Community Engagement: Travel regularly across the region to network, attend key industry events, and elevate Mosaic's reach.
Why You'll Love Working Here
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Purpose-Driven Work: Every initiative you lead directly enriches the lives of people in your community and the services for those person/individuals with intellectual and developmental disabilities.
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Empowerment & Culture: A collaborative, inclusive atmosphere that values continuous development, strategic innovation, and personal growth.
Commitment to Mosaic Values:
At Mosaic, we believe in creating a workplace where everyone has the chance to contribute and succeed. This commitment is not just a policy, it's the way we work. It's good for the workforce, it's good for Mosaic, and it's the right thing to do.
Qualifications:
What We Are Looking For
- Education & Experience: Bachelor’s degree in a related field (or equivalent combination of education and experience).
- Management Track Record: Minimum of 3 years in a related service/business development role supporting persons with disabilities, including at least 1 year of direct leadership/management experience.
- Core Competencies:
- Exceptional interpersonal, public speaking, and written communication skills.
- Demonstrated ability to navigate state regulations and complex service models.
- Strong project management, organization, and problem-solving abilities.
- Flexibility for regular regional travel.
- Leadership Excellence: A strong commitment to Mosaic’s 7 Essential Practices of Leadership and ethical stewardship of resources.
What’s In It for You?
- Robust Benefits: Comprehensive medical, dental, and vision insurance packages.
- Retirement: 403b plan for future planning.
- Work-Life Balance: Generous paid time off which gives you the opportunity to have a work/life balance.
- Real Purpose: The unique opportunity to bring your project management, human services expertise to an organization that changes lives every single day.