What are the responsibilities and job description for the Print Production Client Service/Account Management position at MOSAIC?
Are you passionate about print, clients, and creative solutions? Do you thrive when juggling deadlines, building relationships, and delivering top-tier quality?
MOSAIC — a full-service, employee-owned print & marketing company mixing cutting-edge printing technology with marketing smarts — is looking for a dynamic CSR/Account Manager to join our energetic team!
What you’ll do:
- Serve as a bridge between clients and our production/creative teams — coordinate estimates, scheduling, production, fulfillment, and final delivery to ensure jobs are on time and high-quality.
- Grow and nurture business — identify upsell and cross-sell opportunities (print, direct mail, mailing, promos, storefronts, fulfillment) to expand client accounts and drive revenue.
- Provide stellar customer service — maintain open communication, manage client expectations, quickly solve problems, and ensure satisfaction through every project.
Who you are:
- A relationship-builder with strong communication skills. You understand client needs and translate them into effective print solutions.
- Familiar (or excited to learn) with commercial printing — offset, digital, bindery, direct mail, fulfillment, etc. Bonus if you’ve worked in a print or production environment.
- Organized, detail-oriented, able to coordinate multiple jobs and deadlines without breaking a sweat.
- Sales-driven: you’re proactive about growing accounts, spotting opportunities, and helping clients leverage MOSAIC’s broad suite of services.
- A team player who collaborates well across departments — production, creative, marketing — to deliver top results.
Why MOSAIC? At MOSAIC, you’ll join a 100% employee-owned company with decades of industry experience delivering high-quality, creative print and marketing solutions. You’ll work on a variety of exciting printing and marketing projects — from high quality printing and direct mail to promotional products and fulfillment — giving you a chance to flex both your passion for building customer solutions and service.
If you’re ready to drive customer success, build relationships, and bring print projects to life with energy and creativity, we want to hear from you!
Send your resume to hr@mosaic.buzz.
Pay: From $70,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Paid time off
- Vision insurance
Work Location: In person
Salary : $70,000